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Just a quick update. I have not had time to read this thread so forgive me if I am ignoring anyone...I will come back and catch up when we are done with getting these servers back online.
We have all been feverishly working to get things back up and running smoothly. As it always goes we have experienced a slight glitch that the Network Engineers and System Administrators are working through as we speak. I can't say exactly when it will be done, but it should not be much longer now. We are absolutely on the downhill side of this move.
the problem is T, I dont think.. actually I KNOW, nobody IS understanding!
Your crew didnt give anybody notice, you didn't mirror servers, you didn't keep people in the loop.. I know it can be a tricky business when running a large operation, but atleast plan the shit out before doing it..
The network is up and stable.
About 80% of the servers are up and stable.
The remaining 20% are being dealt with by our System Administrators to get them back running smoothly.
Originally posted by DrGuile@Dec 30 2003, 03:27 PM Our stuff cannot just be up and moved to different IPs and all.
Double ouch.
Having someone switch your IPs when you run your own nameservers is *not* fun. After you find out what the new IPs are there's a minimum of 24hrs downtime as the faster ISPs pick up the DNS change, but that can go 72hrs or more depending on how long it takes to propogate through the different ISPs all over the world.
And if you hard link using IPs rather than FQDNs - triple ouch. All that shit has to be changed too. Especially bad for mailers directing to IP addies.
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Originally posted by DrGuile@Dec 30 2003, 03:27 PM we're still down, and what you have to understand is that once our server a online we wont be back up.
Our stuff cannot just be up and moved to different IPs and all.
It MIGHT have been possible with WEEKS notice.
But I repeat, this is BEYOND BULLSHIT.
And the fucking icing on the cake, is you guys thought it was a good idea to do this the day before new year.
I mean, wow, how to impress new customers....
dumbass...
Dr. Guille your icon and banners are not showing up. Just getting the red x.
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Make big money on your Domains! Why wait 40 days to get paid with the other guys? Parked.com pays the most for your traffic, and cuts checks twice a month!
Originally posted by DirtyJ_ExtendedMarketing@Dec 30 2003, 02:45 PM Your crew didnt give anybody notice, you didn't mirror servers, you didn't keep people in the loop..
I know it can be a tricky business when running a large operation, but atleast plan the shit out before doing it..
I agree that the way it was handled sucked. Especially the day before a holiday. This is the last thing we should worry about.
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In the morning hours somewhere around 2 a.m. EST, our servers were moved offline. Our former host, Mach10 Hosting was sold to National Net Hosting a few days ago.
A move that should have been smooth and without major downtime failed miserably. Mach10 claimed that they had delivered e-mail notifications only 24 hours prior to this taking place. The staff at APM received NOTHING! Other Mach10 customers have claimed the same. Regardless, we should have received proper notification. 24 hours is simply unacceptable.
As you are reading this, our servers are back online and fully functional.
We apologize for any inconvenience to our webmasters and have decided to compensate each account by taking an average of each accounts daily sign ups and adding those sign ups to the payperiod Dec. 16 - 31.
Again we are truly sorry about this unfortunate event. DO NOT hesitate to contact us with any questions you may have.
Originally posted by sarettah@Dec 30 2003, 01:51 PM Just got this in my mailbox:
Attention Adult Paymaster Affiliates!
In the morning hours somewhere around 2 a.m. EST, our servers were moved offline. Our former host, Mach10 Hosting was sold to National Net Hosting a few days ago.
A move that should have been smooth and without major downtime failed miserably. Mach10 claimed that they had delivered e-mail notifications only 24 hours prior to this taking place. The staff at APM received NOTHING! Other Mach10 customers have claimed the same. Regardless, we should have received proper notification. 24 hours is simply unacceptable.
As you are reading this, our servers are back online and fully functional.
We apologize for any inconvenience to our webmasters and have decided to compensate each account by taking an average of each accounts daily sign ups and adding those sign ups to the payperiod Dec. 16 - 31.
Again we are truly sorry about this unfortunate event. DO NOT hesitate to contact us with any questions you may have.
I would expect nothing less from Timbo and Adultpaymaster.com
Originally posted by DrGuile+Dec 30 2003, 03:43 PM-->
QUOTE (DrGuile @ Dec 30 2003, 03:43 PM)
Quote:
Originally posted by -Mike AI@Dec 30 2003, 03:42 PM
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Make big money on your Domains! Why wait 40 days to get paid with the other guys? Parked.com pays the most for your traffic, and cuts checks twice a month!
Originally posted by DrGuile@Dec 30 2003, 12:27 PM we're still down, and what you have to understand is that once our server a online we wont be back up.
Our stuff cannot just be up and moved to different IPs and all.
It MIGHT have been possible with WEEKS notice.
But I repeat, this is BEYOND BULLSHIT.
And the fucking icing on the cake, is you guys thought it was a good idea to do this the day before new year.
I mean, wow, how to impress new customers....
dumbass...
Probably gonna be easier than you think to get back up, Mach 10's namespace/IP block was portable, as I was told there'd be no need to re-ip everything because of this and the move would be quick.
Originally posted by Mike AI@Dec 30 2003, 05:45 PM I love T like a brother, but it would have been wiser for him to contact people before a move like this.
Hmmm...
for future ref and for any other hosting companies that might have to make moves etc....
It would have been prudent for both Mach10 and Natnet to ensure that their clients were contacted prior to the move both in order to ensure that the clients were aware of the move and to get client input for "special" situations such as folks doing their own dns etc... The clients are probably the most important part of the equation when attempting to make a move of this magnitude.
If clients had been contacted, if clients had been aware, if clients had felt as if they were being treated as "part of the process", it would have ensured client "buy in" on the move and would have protected customer relations.
Since this one is done, there is nothing to do except look at what was done, what could have been done differently, etc and try to learn from it, but other companies out there that might be contemplating this kind of move can certainly learn a thing or two....
MY daddy told me to learn from mistakes, he didn't say they had to be mine......
Originally posted by SinEmpire@Dec 30 2003, 12:00 PM Congrats Mach10 and NatNet from the SinHost family
Best wishes to everyone for a safe and prosperous new year! See y'all in Vegas.
Cheers,
Brad
...............serge is here.......................
Brad, you don't advertise on Oprano and you be next whom SweetT buys
;-))))))
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Make big money on your Domains! Why wait 40 days to get paid with the other guys? Parked.com pays the most for your traffic, and cuts checks twice a month!
Adult Paymaster contacted me and told me they were going to pay me for the downtime. I polityely declined their offer and responded with "It's not your fault, so why should you pay for it."
Timbo then proceeded to strong arm me into taking their money!!! The adult paymaster crew is one of the most stand up companies around and I hope SweetT takes the same approach as they did.
I guess this is a great lesson.. for anyone who hosts with a smaller indepentdent hosting company.. go ahead and switch to Nat Net now... to avoid this happening to you in the future.. and tell Tony that Greg sent you... thats G.R.E.G.. only one G.. at the end..
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12-30-2003
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