Paycom is frustrating the hell out of me.

[rand]

The "unregistered guest" is correct.

You cannot simply divide up the method of payments. Paycom is not going to absorb bad ACH transactions that we've previously paid you for. That doesn't make good business sense.

Paycom is an IPSP (Internet Payment Service Provider) and if your ACH balance is negative and your CC sales are positive, your negative ACH balance will be subtracted from your payout total to cover the cost of funds already paid out to you.

I don't see how you could expect anything different.

[frustrated]

Originally Posted by rand

The "unregistered guest" is correct.

I don't see how you could expect anything different.

And I wouldn't expect anything different. But that hasn't been the way this appears to be happening. When I go weeks and weeks, and weeks, without seeing a check in the mail (with a handful of active recurring members) this gives me some real cause for concern. My sales have been there. The checks haven't. The negative ACH explanation is sounding more and more like an excuse than anything legitimate. That's gone on for a real long time now. And when I don't recieve checks that Accounting says have been mailed, that doesn't make me feel too good either. Kinda makes me think something's going on behind the scenes that I'm not being told about.

[rand]

Originally Posted by frustrated

And I wouldn't expect anything different. But that hasn't been the way this appears to be happening. When I go weeks and weeks, and weeks, without seeing a check in the mail (with a handful of active recurring members) this gives me some real cause for concern. My sales have been there. The checks haven't. The negative ACH explanation is sounding more and more like an excuse than anything legitimate. That's gone on for a real long time now. And when I don't recieve checks that Accounting says have been mailed, that doesn't make me feel too good either. Kinda makes me think something's going on behind the scenes that I'm not being told about.

I can assure you with 100% certainty that nothing is going on behind the scenes to keep you from getting your payments (unless law enforcement is involved, which... since I don't know who you are I can't check into that). Paycom has a reputation to uphold and thousands of sites which depend on us to do our job. We would not be engaged in anything fishy at any level, much less over a few ACH transactions. Trust me.

However, until you tell me who you are and what account is yours, I don't see how we can discuss this any further. I can't answer questions about your account when I don't know who you are. I've told you all that I can from an outside point of view.

[ThrobX]

Feel free to call me stupid, but I have no idea why "frustrated" would have a problem here. Bad checks don't just pay for themselves, the money has to come from somewhere. I'd think it's one thing if the check bounces immediately, during a pay period, so the webmaster portion never gets paid out in the first place. But if Paycom's paid a split on a check, then the check bounces later, well, that money's gotta be paid back somewhere somehow. Seems like extremely simple math to me.

If there's a billing provider that's willing to go out of pocket on bad charges for me, oh, PLEASE spam me. LOL

[frustrated]

Listen Rand, consider this: (1) I think I may be able to remember LONG ago when once my ACH funds out-weighed my CC funds, maybe. (2) Now, let me humor you and say that maybe your right Rand. You're right in saying that 100% of my ACH transactions turn up NSF (damn thats a stretch, but i'll give it to you). (3) If that RARE possiblilty is realized then take your idea of combined ACH and CC sales and chew on this: As long as my CC funds outweigh my ACH funds month after month after month, there should be no reason why I would ever end up with anything less than a positive balance. I'm sure you agree that Paycom should honor a positive balance with a paycheck right?? Well, I'll repeat myself....It's been weeks Rand, I don't have a paycheck.

[rand]

Originally Posted by frustrated

As long as my CC funds outweigh my ACH funds month after month after month, there should be no reason why I would ever end up with anything less than a positive balance. I'm sure you agree that Paycom should honor a positive balance with a paycheck right?? Well, I'll repeat myself....It's been weeks Rand, I don't have a paycheck.

This is turning away from an ACH vs CC payouts issue to one of missing payments. Assuming that your CC sales outweigh your bad ACH sales, and, that you have a balance of at least $50 owed to you (the minimum payout required to generate a payment), then yes... you should get a check.

If all of the above is true, then yes.. something is wrong if you have not received a check. You are able to log in to Epoch reports and see what money is owed to you. I invite you to do that. If you cannot determine why you may be having a problem, next verify your mailing address with accounting and let's make sure our records are accurate. If you've received payments from us before and haven't moved then you should be okay there. Lastly, if thiese steps don't solve the mystery, send me your company code and I will find out what's going on. If Paycom owes you money, you will get it. If you owe us money, we will pay you once you have a positive balance exceeding $50. Fair enough?