Originally Posted by frustrated

Yeah I've posted this under a fake nick because I don't want the bad-asses at Paycom to kill my processing, but I'm posting here to get some ideas on what I should do to resolve this ridiculous situation. I've continued doing business thinking these issues were a fluke. I no longer believe that is the case.

Basically what's going on, are paychecks being skipped. Payments are being skipped. When I call them, they say it's because 50% of our transactions are NSF ACH joins, and they 'negate' my good credit card joins.

Well last time I checked, Credit Cards equalling $100 + (bad checks) $100 doesn't equate to ZERO DOLLARS. It just means I don't get the ACH funds, only the credit card funds. I want to know where those credit card funds are. I have members rebilling consistently from the day my site launched, and up until last week I hadn't gotten any checks for a MONTH until the Monday before last Monday. They can't tell me that bad checks were negating my funds, because this just doesn't make any sense.

Half of the time I call I get to speak with an Indian lady that barely speaks English. She doesn't seem to give a shit about these problems. The other half of the time I get to speak with someone else that doesn't seem to give a shit about the fact that I haven't been mailed any payments in an obscenely long amount of time. Half of the time they blame it on the bad ACH joins, the other half they say I should talk to the Postmaster.

What would happen if I were to tell my creditors to check with the postmaster when they say they haven't recieved my payment? I don't think that would go over too well.

Bottom line is this nonsense has been going on for far too long. I've got people I owe money and Paycom is not making my life very easy at the moment. I'm having to put my own finances on hold because of these issues, and I'm getting nowhere dealing with these guys. Calling them is like talking to a brick wall.

They offer to re-issue the checks they claim to have mailed, and of course they want a $30 cancellation fee. Talking to the postmaster about mail that doesn't have tracking numbers is pointless.

I used to work for Kelly Services, a temp agency. Paychecks were mailed out each Friday just they way Paycom does, but the difference is I recieved them reliably each and every Monday. Not a single missed check in in over 3 years of working for them. How come these mail problems seem to affect only them?

Here's some facts about my business. I've done about 60-70 joins in the past month valued at $15 each. Most of those are credit card transactions. So with that being said, they still tell me I'm not getting checks because they say I haven't reached the minimum requirements for the checks. I've always had a small loyal member base that would allow the site to reach that minimum on it's own, without even accounting for new joins.

So I'm looking for some real, honest, sincere advice. I'm really fustrated right now and I truely do not know what to do. Has anyone else known of any other small webmasters getting screwed like this? Do they typically
ho use 'lost in the mail' as an excuse to not mail checks?

Originally Posted by Winetalk.com

here goes my $500
:(

Rand,
my ICQ list can be measured by the fingers on my hand,
I am no longer in business and as I recall, we never Christened children together
:)

Originally Posted by rand

Oh how I miss those days of a short ICQ list! I can say that's it's helped relieve my emails though!

If you ever want to chat, sir, you know where to find me. :)

Originally Posted by PornoDoggy

Rand, I think you are missing an opportunity here. I'd let Serge handle it - he is the expert.

After all, doesn't he run the whine board?

Originally Posted by rand

Serge... you are one of a kind. :) Thanks for the damage control.. but I'll take if from here. (BTW - I can't beleive we don't have each other on ICQ. Email me!)

Frustrated - I don't know what purpose you have for posting under a fake nic. If you have a legitimate complaint you can speak to me publicly or privately without fear of any repercussion. In fact, I insist on hearing about problems immediately.

As for your complaint that a negative ACH balance is affecting your payouts... without knowing who you are I cannot research your claim and must draw only from the information that you have graciously shared on this thread.

However, if everything you say is correct, let me point out that you have one account with Paycom. That account pays you proceeds from your sales regardless of where those sales come from (MasterCard, Visa, Discover, JCB, ePassporte, Switch, Solo, ACH). A negative balance on your gross sales means you don't get paid. I mean what is Paycom supposed to do? The scenario you seem to hope for would mean Paycom would just absorb your negative ACH funds and continue to pay you otherwise? I'm sorry, it doesn't work like that.

I invite you to contact me directly if there is anything I can do to help. You don't have to worry. I don't bite (hard). If you have a legitimate problem, I will find a way to get it resolved. That's a promise. If you simply don't understand something, I am more than happy to find the answers you need.

You can contact me directly at Rand @ Paycom (dot) net. Put "Paycom / Oprano" in the subject line and I will get back to you asap. Oh, and please identify your account so I can look into your situation.

Originally Posted by Unregistered

Frustrated, I am sure Rand is assuming you were paid for those sales at some point of time... Meaining 3-4 pay periods ago you got $25 X 4 sales (or whatever) in check signups... they then paid you on them.

a month later (or however long) they come back NSF,etc... Of course they are going to take the $100 they gave you back ... This is the only way I can see what you are saying is happening .. So basically you are missing oput on the fact they already paid you for these signups in the past...

Originally Posted by rand

The "unregistered guest" is correct.

I don't see how you could expect anything different.

Originally Posted by frustrated

And that's what doesn't make sense to me. ACH's should only negate themselves, not all my other transactions.

Originally Posted by frustrated

And I wouldn't expect anything different. But that hasn't been the way this appears to be happening. When I go weeks and weeks, and weeks, without seeing a check in the mail (with a handful of active recurring members) this gives me some real cause for concern. My sales have been there. The checks haven't. The negative ACH explanation is sounding more and more like an excuse than anything legitimate. That's gone on for a real long time now. And when I don't recieve checks that Accounting says have been mailed, that doesn't make me feel too good either. Kinda makes me think something's going on behind the scenes that I'm not being told about.

Originally Posted by frustrated

As long as my CC funds outweigh my ACH funds month after month after month, there should be no reason why I would ever end up with anything less than a positive balance. I'm sure you agree that Paycom should honor a positive balance with a paycheck right?? Well, I'll repeat myself....It's been weeks Rand, I don't have a paycheck.

Originally Posted by Biggy

rand, thanks for the heads up.

we will look into picking up epoch as our secondary, maybe even our primary :)
nickatilynx says nothing but good things, and that goes a long way with me.