Paycom Billing Two Weeks In Advance!

art · 11-15-2002

Wow!

In the process of cancelling my VISA members, Paycom apparently thought it was a good idea to charge all VISA members who had a rebill coming up Nov 15th-Nov30th on the 14th already!

I have members who signed up and paid Oct 30th, and have already been rebilled for another month yesterday! That is two weeks early!

I'm sure members who were intending to cancel in those two weeks will love me now. And the rest will be confused about my questionable billing practises (and I can't blame them).

In addition Paycom incorrectly calculated the removal dates for members who were last charged Nov1 - Nov 13th and gives them two months access for the price of 1!

And finally, I had to ask them THREE times before they told me how they were going to handle the cancellations, and they did NOT tell me it was going to be done done like this.

Greetings,

Art

Mutt · 11-15-2002

that doesn't sound good art. Clay from Epoch/Paycom posts here sometimes, maybe he will see your post and explain what happened.

11-15-2002

One merchant gateway I use starts trying 3 days ahead of time so they can get a few attempts a day in just to account for bill payment, transfer of funds, etc. But never heard of 16 days in advance, that's nuts! Perhaps it has to do with the new VISA regs, did you register with PayCom? If you're deleting members it sounds like you may not have, in which case they may be trying to do you a favor and sneak a bunch of money in before the 15th.

C.

Vick · 11-15-2002

Quote:

they may be trying to do you a favor and sneak a bunch of money in before the 15th

If this is true (not doubting you Art) I really don' t think it's a favor as it could lead to a pissed off customers, chargeback and other problems - for both the sites and the processor

Vick · 11-15-2002

and that's before you get to the legalities

there are 2 sides to every story, I agree with Mutt, would like to hear the Paycom side

Epoch · 11-15-2002

Art

Email me your company code(s) and let me look at your account

clay@epochsystems.com

Clay

Dianna Vesta · 11-15-2002

One thing I DO have to say about EPOCH is that when there's an issue about them here they take care of it right away.

Anthony · 11-15-2002

Quote:

Originally posted by Dianna Vesta@Nov 15 2002, 11:02 AM
One thing I DO have to say about EPOCH is that when there's an issue about them here they take care of it right away.

Yep they do!

art · 11-15-2002

Quote:

Originally posted by Cal@Nov 15 2002, 01:13 PM
Perhaps it has to do with the new VISA regs, did you register with PayCom? If you're deleting members it sounds like you may not have, in which case they may be trying to do you a favor and sneak a bunch of money in before the 15th.

Cal,

Sorry I wasn't more clear. Yes, it has to do with the new VISA regs. I did NOT register for VISA with Paycom, so canceling the members was expected and the right thing to do for Paycom. No problems there!

Charging members up to two weeks in advance is not really what I had in mind though, and it definitely not what I consider to be a favour. Actually I expect it's not good for Paycom either, it could result in (quite a few) chargebacks?

Greetings,

Art

11-15-2002

Well I did say favor, I didn't say it was well thought-out.

C.

11-15-2002

http://gofuckyourself.com/showthread.php?s...&threadid=88440

It's an epidemic!

C.

art · 11-16-2002

Quote:

Originally posted by Cal@Nov 15 2002, 08:28 PM
http://gofuckyourself.com/showthread.php?s...&threadid=88440

It's an epidemic!

C.

Cal,

The Ibill situation seems a bit different. From what I understand from that GFY thread, Ibill simply continues to bill on the scheduled rebill date - even for account they are apparently not allowed to process VISA for.

In my case, Paycom billed VISA members up to two weeks before the "scheduled rebill date". (And that rebill would never be processed, of course, because that date was after Nov 15th).

Greetings,

Art

art · 11-16-2002

Quote:

Originally posted by Vick@Nov 15 2002, 01:19 PM
If this is true (not doubting you Art)

You don't have to trust me. I can give you proof. Here's a screenshot off of Epoch's own website, for a member that signed up Oct. 29th for a monthly membership and was rebilled on the 14th:

Greetings,

Art

art · 11-16-2002

Hey everyone,

OK, just to keep everyone informed:

Clay quickly checked up on this for me and unfortunately had to confirm that what I said was correct. Apparently something went wrong in the process of canceling my members (and otherwise reworking their systems so that everything was in compliance with the new VISA regulations before the 15th).

Obviously that doesn't make the problem go away, but the fact that Clay quickly acted on this and honestly admits that mistakes were made, makes it a lot easier for me to accept.

So I want to say thanks to Clay, and I consider this issue now "closed".

Greetings,

Art

11-15-2002	#5
Vick Celebrating Company's Success with A Beer From Mini Bar Want to see your own Advertising Here! Join Date: Oct 2002 Location: Little South of Sanity Posts: 6,551	and that's before you get to the legalities there are 2 sides to every story, I agree with Mutt, would like to hear the Paycom side __________________ Pssst Click the Button Above I once wanted to be a Gynecologist But I couldn't find an opening

11-15-2002	#7
Dianna Vesta Members Join Date: Oct 2002 Location: South Florida Posts: 2,087	One thing I DO have to say about EPOCH is that when there's an issue about them here they take care of it right away. __________________ Live radio and audio downloads have a definite place in marketing and promoting products. Not only will it capture new customers but it is an excellent way to promote new products to existing customers continuing to build good customer relationships. Click here for more info

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11-15-2002	#1
art Members Join Date: Oct 2002 Posts: 107	Wow! In the process of cancelling my VISA members, Paycom apparently thought it was a good idea to charge all VISA members who had a rebill coming up Nov 15th-Nov30th on the 14th already! I have members who signed up and paid Oct 30th, and have already been rebilled for another month yesterday! That is two weeks early! I'm sure members who were intending to cancel in those two weeks will love me now. And the rest will be confused about my questionable billing practises (and I can't blame them). In addition Paycom incorrectly calculated the removal dates for members who were last charged Nov1 - Nov 13th and gives them two months access for the price of 1! And finally, I had to ask them THREE times before they told me how they were going to handle the cancellations, and they did NOT tell me it was going to be done done like this. Greetings, Art

11-15-2002	#2
Mutt Members Join Date: Oct 2002 Posts: 1,087	that doesn't sound good art. Clay from Epoch/Paycom posts here sometimes, maybe he will see your post and explain what happened.

11-15-2002	#3
Cal Guest Posts: n/a	One merchant gateway I use starts trying 3 days ahead of time so they can get a few attempts a day in just to account for bill payment, transfer of funds, etc. But never heard of 16 days in advance, that's nuts! Perhaps it has to do with the new VISA regs, did you register with PayCom? If you're deleting members it sounds like you may not have, in which case they may be trying to do you a favor and sneak a bunch of money in before the 15th. C.

11-15-2002	#6
Epoch Members Join Date: Oct 2002 Posts: 21	Art Email me your company code(s) and let me look at your account clay@epochsystems.com Clay

11-16-2002	#14
art Members Join Date: Oct 2002 Posts: 107	Hey everyone, OK, just to keep everyone informed: Clay quickly checked up on this for me and unfortunately had to confirm that what I said was correct. Apparently something went wrong in the process of canceling my members (and otherwise reworking their systems so that everything was in compliance with the new VISA regulations before the 15th). Obviously that doesn't make the problem go away, but the fact that Clay quickly acted on this and honestly admits that mistakes were made, makes it a lot easier for me to accept. So I want to say thanks to Clay, and I consider this issue now "closed". Greetings, Art