cybernet expo 2008

[gonzo]

Originally Posted by rhetorical

OK, so a couple of days ago I tried to register for this little thingy. First, I wanted to register two people, and it seems that can't be done. So I do it twice. First time, I forget a field, return to fill it in, and all my info is gone and needs to be re done. Now this seems like the internet a decade ago. Cheap online travel agencies etc. I would have thought this would have been done better by porn people. Now I am a little annoyed but press on. After all the pleasant looking pornographers on their home page look efficient and ready to help me in my consumer needs. So I finally.....like half hour later....get two forms filled and sent off. No reply. No confirmation. Nada. So I look for a phone number like any real business would have. No phone number. That is sooooo bush league, but I soldier on and fill out their little form for help. No reply. So is this show still on? I mean I have the room reservations. But I have no idea if I have show passes. Does this company always do business this way? Anyone here rep these guys and have some answers? And do any of you look like those smiling cheerful reps on their home page?

Paging LAJ

[softball]

Well, its official. They got back to me and we are signed up g to g. But It is ponderous. Oh well, looking forward to a nice drive down the coast.

[gonzo]

We are planning a Micthell Brothers outing the night of the Players Ball.
Its tradition to skip it all these years. Cant stop now.

[LAJ]

Well... by my magical powers of deduction I'm able to figure out which of the registrants you are. Yes I may be 10 years behind the times, but I sure do look pleasant and am often smiling and cheerful.

Honestly I would have thought that "Please include the information for just one person with each form submission" on the registration page would have been pretty self explanatory? Well, you have my phone number now... next time feel free to call and I'll happily walk you thru it and tell you a few jokes and a bedtime story to boot.

This begs the question though... If you are concerned that we are a "real business" and our "ponderous" ways wasted "like a half hour" of your precious time, then why on gods green earth are you going?

[gonzo]

Originally Posted by LAJ

Well... by my magical powers of deduction I'm able to figure out which of the registrants you are. Yes I may be 10 years behind the times, but I sure do look pleasant and am often smiling and cheerful.

Honestly I would have thought that "Please include the information for just one person with each form submission" on the registration page would have been pretty self explanatory? Well, you have my phone number now... next time feel free to call and I'll happily walk you thru it and tell you a few jokes and a bedtime story to boot.

This begs the question though... If you are concerned that we are a "real business" and our "ponderous" ways wasted "like a half hour" of your precious time, then why on gods green earth are you going?

FRENCH MARKET

[Hell Puppy]

Originally Posted by gonzo

FRENCH MARKET

You mean French Laundry, the restaurant that always leaves 'em wanting more.

[gonzo]

Originally Posted by Hell Puppy

You mean French Laundry, the restaurant that always leaves 'em wanting more.

Grahamsays he wants some good pig but not The Man.

[softball]

Originally Posted by LAJ

Well... by my magical powers of deduction I'm able to figure out which of the registrants you are. Yes I may be 10 years behind the times, but I sure do look pleasant and am often smiling and cheerful.

Honestly I would have thought that "Please include the information for just one person with each form submission" on the registration page would have been pretty self explanatory? Well, you have my phone number now... next time feel free to call and I'll happily walk you thru it and tell you a few jokes and a bedtime story to boot.

This begs the question though... If you are concerned that we are a "real business" and our "ponderous" ways wasted "like a half hour" of your precious time, then why on gods green earth are you going?

I suppose there is a reason for that, and maybe I skipped right over that, but in this case, I am just a customer like any other that needs to be led to the join button. Its not that my time is precious, but when I hit the back button and lose all my info, it is annoying. Why am I going? To tell you the truth to meet a few people I haven't met face to face. I like San Francisco and it is an excuse to go there and that would be about it. As for ponderous, yes it is. This is the internet where folks lose interest in less than three seconds and usually confirmation is instant. Or did I just fall through the looking glass and only imagined the software possibilities that 2008 has to offer? I think I will pass on the condescension and the bed time story and try and be a customer. You know the guys that keep us all in business, pay our rent. The guys we have to be nice to and try and make their on line experience a pleasure. Maybe even post a phone number on a website so if there is any confusion, one may get in touch with a customer service type person. Or is that there in plain view as well. Just asking Jay. I am sure you are a pleasant and cheerful fellow. It is your website that was giving me grief. I can only imagine the time it would take to sign up....say ten employees.
But I am sure it will be fun.

[LAJ]

Originally Posted by rhetorical

I suppose there is a reason for that, and maybe I skipped right over that, but in this case, I am just a customer like any other that needs to be led to the join button. Its not that my time is precious, but when I hit the back button and lose all my info, it is annoying. Why am I going? To tell you the truth to meet a few people I haven't met face to face. I like San Francisco and it is an excuse to go there and that would be about it. As for ponderous, yes it is. This is the internet where folks lose interest in less than three seconds and usually confirmation is instant. Or did I just fall through the looking glass and only imagined the software possibilities that 2008 has to offer? I think I will pass on the condescension and the bed time story and try and be a customer. You know the guys that keep us all in business, pay our rent. The guys we have to be nice to and try and make their on line experience a pleasure. Maybe even post a phone number on a website so if there is any confusion, one may get in touch with a customer service type person. Or is that there in plain view as well. Just asking Jay. I am sure you are a pleasant and cheerful fellow. It is your website that was giving me grief. I can only imagine the time it would take to sign up....say ten employees.
But I am sure it will be fun.

Well, considering that this is the first year that YNOT has owned the show now that Fay has retired and there are only a couple of us doing all the work, your patience while we try to make a seamless transition is certainly appreciated.

You sent an email thru the "CONTACT" form on the website and I responded to you, the customer, within 24 hours and did what I could to pacify you.

You can't please all the people all the time.

[TheEnforcer]

I have no doubt the show will be a success. I just hope i'll be able to make it.

[gonzo]

Originally Posted by LAJ

Well, considering that this is the first year that YNOT has owned the show now that Fay has retired and there are only a couple of us doing all the work, your patience while we try to make a seamless transition is certainly appreciated.

You sent an email thru the "CONTACT" form on the website and I responded to you, the customer, within 24 hours and did what I could to pacify you.

You can't please all the people all the time.

I think hes pleased. Hes coming and I think he is right. We are all going to have a great time and do business the way we used to.

[softball]

Originally Posted by LAJ

Well, considering that this is the first year that YNOT has owned the show now that Fay has retired and there are only a couple of us doing all the work, your patience while we try to make a seamless transition is certainly appreciated.

You sent an email thru the "CONTACT" form on the website and I responded to you, the customer, within 24 hours and did what I could to pacify you.

You can't please all the people all the time.

No you can't. But I know I try hard. In a business where most of your type of product is readily available for free, we who survive have to try even harder to please all of the people. This history of show ownership was not something I knew anything about. But I do know one thing, that when you press the pay button on any website, confirmation is usually received immediately. Its not that I am impatient. Its not that I am dissing you here. Perhaps you should look at it as customer feedback to improve your sign up process so this discussion would never have happened. I think you would have done the same thing if you signed up for a website and nothing happened for 24 hours. I know that I have bailed on travel booking sites for similar reasons. Its just a thought. I am sure you and your show will do well.