Is anyone else seeing a rise in charge backs?

[softball]

Originally Posted by Jace

in the coming years I would get used to surfers learning how to lie, cheat and steak to get their porn

right now, out of all my friends, I don't know ANY that have porn memberships anymore...they say "why, when we can just go to megarotic or youporn?"

I have actually heard one friend say that every new credit card he gets he joins 4-5 porn sites, grabs all their content, and then charges back

wtf can ya do, ya know?

The whole world ain't trailer trash, Jace. You need some new friends. Kinda speaks volumes, really.

[pam]

None for my paysites yet. 2 last year with close to 400 sponsors, and both wee with the same sponsor. None this year.

Now I'm nervous, too.

[Hell Puppy]

Miniscule chargebacks for us in 2007 as well and nothing out of the ordinary comparing 12/2007 and 01/2008 against 12/2006 and 1/2007 so far either. Now I should note we dont push the edge of the envelope with things like cross sales, limited trials, free trials, etc. Everything is disclosed.

I'm looking at both ccbill and epoch.

Things I would suggest:

1) Look at multiple processors. You DO run multiple processors dont you? Dont put all the eggs in one basket and that gives you the ability to see if something is happening industry wide or just with a processor...

2) Check your traffic sources. Is someone promising something on an ad to send signups that you aren't delivering?

3) Check up on your processor's customer service. Call or email customer service yourself with a simple question. How is the service? Did you have to wait long on hold or a response? Were they rude? Did they speak english? People will say fuck it and charge back if they cant get customer care.


It's easy to just sit back and watch stats, but you need to stay in touch with what your customer's experience is.