Comcast Traffic Monitoring A Slap In The Face To Net Neutrality

[gonzo]

Originally Posted by Jace

that makes sense, but I doubt where I am has barely anyone else using the cable internet system...there are only 10-12 houses here in the neighborhood, could be businesses up the road though

I had the cable tech come out this morning and I talked with him about it a little bit, he said I shouldn't be seeing anything different for the amount of traffic I have going through, it is only the big abusers that should be seeing the effect

sure enough, he went up and checked my lines on the pole, a fucking animal had chewed through a segment of my cable lines exposing the raw cable and allowing water to get into the lines, causing my internet to act screwy. he thinks the fact that I was on bittorrent at the time was just a coincidence

he just left, I am going to fire it all up again and see what happens

Did you have Du-wayne come out to your house too?

Comcast sux.

In the end Ive had 10 different techs including Du-wayne who replaced the modem,splitter and amp with comcast gear.

The last tech had a clue. The problem was indeed on the pole.
Comcast replaced the drop. A direct run from the pole to the modem as well as the hub at the Dslam.

Shit had been fucked up for at LEAST a year.

DOS TIP
Fuck opening a ticket with customer service.
Buy some stock and open a complaint with Investor Relations. You will have the real techs in your neighborhood the next day.

[Jace]

Originally Posted by gonzo

Did you have Du-wayne come out to your house too?

Comcast sux.

In the end Ive had 10 different techs including Du-wayne who replaced the modem,splitter and amp with comcast gear.

The last tech had a clue. The problem was indeed on the pole.
Comcast replaced the drop. A direct run from the pole to the modem as well as the hub at the Dslam.

Shit had been fucked up for at LEAST a year.

DOS TIP
Fuck opening a ticket with customer service.
Buy some stock and open a complaint with Investor Relations. You will have the real techs in your neighborhood the next day.

man, I have never had ANY trouble with comcast other than this issue

I always get insane speeds, I am barely ever down, when I call I get someone on the phone instantly and when I say "can i speak with someone higher level" they ALWAYS transfer me....I called last night at 4pm about this issue and they were here at 8:45am this morning

the guy that came this morning replaced the entire junction up on our pole, he was up there a good 2 hours replacing shit

i have never really had a bad experience with comcast, but I know you have constant issues

[KevinG]

I have generally done well with Comcast too. I have had very few problems and when I do they are usually resolved quickly and correctly.