Someone will contact you within 24-72 hours....

[Peaches]

My recent DirecTV experience:

I call and ask for HDTV. OK, they'll be there on Tuesday before 5. They call at 6 and say they are running late. I tell them they do NOT want to come here after dark. She says she'll talk to the tech and call me back. Nothing.

I call DT the next day, they'll send someone out the next Tuesday. Now, understand I have told them in writing and in person that it's a 4WD road and they a need a truck that will get them out w/o a tow. So the guy shows up at the front gate, gate lady calls me and says it's a rickety old van and will never make it. So he goes back to get a truck. Never heard from them again.

I call back 3 days later and cancel. The guy was really nice and I said I'd like to tell his supervisor he was doing a good job. He said he'd have his supervisor call me - NOTHING, lol. They can't even call me back to get a compliment!

The funny thing is when I call, I'm noted as "one of their top tier customers". I guess because I have everything and have for 5+ years.

After the holidays, I'm checking with the local cable company and seeing if they can come down here and see what they have program wise. DirecTV can rot.

[softball]

I was having problem installing a new norton download. I called tech support and got someone in Bombay. She couldnt fix it. Put me on to her supervisor, still in Bombay who told me they couldnt fix it, but were happy to put me through to someone who could in North America for sixty five bucks. The damn programme only cost fifty. The only thing these clowns are trained to do is direct you to the website troubleshooting guide.

[TheEnforcer]

odd.. the only reason I don't have DirecTV now is because I couldn't get the DVR service to work with my VOIP phone. If I could get that to work I'd go back to directv in a heartbeat.

[Peaches]

Originally Posted by TheEnforcer

odd.. the only reason I don't have DirecTV now is because I couldn't get the DVR service to work with my VOIP phone. If I could get that to work I'd go back to directv in a heartbeat.

The actual product itself is great, IMO. Service is what seems to be really sucking recently.

[TheEnforcer]

Hmm.. I always had great service. Maybe they just don't like people from Georgia!

[Peaches]

Originally Posted by TheEnforcer

Hmm.. I always had great service. Maybe they just don't like people from Georgia!

I had great service until recently too. I think they've outsourced too much, especially in smaller towns. Each time I had two different companies coming out and each were 60+ miles away.

[Jace]

I always have great service with directv, this was just a funny response that she was programmed to say

the whole voip thing is funny though, our directv reciever keeps saying "you have not made a call in XXX days"

right now it is up to 987 days

we don't need the phone call thing though other than to order pay per view, and since you can do that online just as easily, no worries

as for other cable systems, no way, directv is HANDS DOWN the best deal in the world

We have like 256 channels
XM Radio
TIVO (not directv dvr, the real tivo)

for $54 a month

you can't beat that with anyone else