Hey, Lisa

Dravyk · 11-10-2005

Was just checking out some threads at the zoo ...

ePassporte seems majorly screwed up in every possible way ... People using ATMs and getting zero balances, talk about major system upgrades, people holding on calls ... and all the while Chris is in Europe. Looks like a disaster area.

Overall they've been pretty good historically, and based on that they should hopefully get their act together fast, but ...

At least for now, it looks like one giant clusterfuck from representatives not answering emalsl, the phone, people who are usually on the boards mysteriously not around to answer ... you name it.

Lisa · 11-10-2005

Yeh, I was aware that they had problems.

What pissed me off most, was the fact that after sitting on hold for 45 mins (long long long distance), I was THEN told that they couldn't help me cos they couldn't access anything right now.

As I said, I'm aware that problems happen, that's a given, and understandable.

But if they are going to be a company offering a service to international clients, they need to do a better job of being accessible to those of us outside the US. If I had been in the US, the option of leaving my number for them to call me back was a very viable option...calling from Australia, that was NOT an option...hence the wait on hold.

Even changing their standard msg to say 'We are currently experiencing difficulties affecting all accounts. If your problem is not resolved within the next x minutes, please try calling again then.' would have been a start. That's what my cable company does when they have a major problem. Saves everyone waiting on hold, and then having the reps say 'Well yes this problem is system wide and we can't help you'.

They're a company offering an international, borderless service (for which, incidentally, I pay)...so do so...don't do it half arsed.

Dravyk · 11-10-2005

I'm in 100% agreement!

Hell I'd be annoyed from Philly. From Brisbane, I'd send them a phone bill on how much they owe you!

Inabon · 11-10-2005

Lisa not to make you more pissed off but

WHO THE FUCK CARES ABOUT THE WORLD THEY ARE NOT BIGGER THAN USA THERE ARE NOT MORE PEOPLE IN THE REST OF THE WORLD THAN THERE IS IN THE USA

hahahaha i think you have been around this board long enough to know some USA freak will come and agree with me.

Timon · 11-10-2005

wtf?

THE REST OF THE WORLD DOESN'T HAVE STEALTH FIGHTER BOMBERS SO THEY EITHER SHUT THE FUCK UP OR WE JUST BOMB THEM BACK TO THE FUCKING STONEAGE.

Inabon · 11-10-2005

Quote:

Originally Posted by Timon

wtf?

THE REST OF THE WORLD DOESN'T HAVE STEALTH FIGHTER BOMBERS SO THEY EITHER SHUT THE FUCK UP OR WE JUST BOMB THEM BACK TO THE FUCKING STONEAGE.

or get shut down by some soldiers in sandals

Inabon · 11-10-2005

Quote:

Originally Posted by Timon

wtf?

THE REST OF THE WORLD DOESN'T HAVE STEALTH FIGHTER BOMBERS SO THEY EITHER SHUT THE FUCK UP OR WE JUST BOMB THEM BACK TO THE FUCKING STONEAGE.

ohhh wait a minute you are the guy in that pic with the blonde mmmmm

are you in USA??

Timon · 11-10-2005

Quote:

Originally Posted by Inabon

ohhh wait a minute you are the guy in that pic with the blonde mmmmm

are you in USA??

No I was just doing my American impression... not bad eh

Inabon · 11-10-2005

Quote:

Originally Posted by Timon

No I was just doing my American impression... not bad eh

pretty fucking good even mikeai would be proud

TheEnforcer · 11-10-2005

Ouch.. not good at all. I'd be mighty pissed if I couldn't access my money.

Dravyk · 11-10-2005

Notice how ePassporte is running to the board here to attempt to redeem themselves in some kind of quality customer support / good PR attempt ...

Not!

shaliza777 · 11-10-2005

Please accept my apologies for not responding sooner. I was traveling all day yesterday.

ePassporte is currently working to improve our customer support. If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at marketing@ePassporte.com. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your username, your phone number and the issue you would like us to look into.

Please feel free to contact me directly as well.

Thank You
Shaliza.Somani at ePassporte dot com

helix · 11-10-2005

Better late than never I guess.

Inabon · 11-10-2005

Quote:

Originally Posted by shaliza777

Please accept my apologies for not responding sooner. I was traveling all day yesterday.

ePassporte is currently working to improve our customer support. If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at marketing@ePassporte.com. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your username, your phone number and the issue you would like us to look into.

Please feel free to contact me directly as well.

Thank You
Shaliza.Somani at ePassporte dot com

i think she did all of the above.

Dravyk · 11-11-2005

Quote:

Originally Posted by Inabon

i think she did all of the above.

Maybe if they put in humans instead of robots, threads would actually be read.

I've seen better customer support from a can of beans. And (burp) more action.

Inabon · 11-11-2005

Quote:

Originally Posted by Dravyk

Maybe if they put in humans instead of robots, threads would actually be read.

I've seen better customer support from a can of beans. And (burp) more action.

True

selena · 11-11-2005

Quote:

Originally Posted by shaliza777

Please accept my apologies for not responding sooner. I was traveling all day yesterday.

ePassporte is currently working to improve our customer support. If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at marketing@ePassporte.com. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your username, your phone number and the issue you would like us to look into.

Please feel free to contact me directly as well.

Thank You
Shaliza.Somani at ePassporte dot com

Is it just me, or does this reply indicate she did not even read the thread?

Dravyk · 11-11-2005

And no one came back here today from Epoch.

Have to figure out if that's a curse or a blessing (since they don't actually respond to what's said in threads, just "post bot".)

Timon · 11-11-2005

Quote:

Originally Posted by Dravyk

Have to figure out if that's a curse or a blessing (since they don't actually respond to what's said in threads, just "post bot".)

Dale is back???

PornoDoggy · 11-11-2005

Quote:

Originally Posted by Timon

Dale is back???

You have a crush on him, don't you?

Timon · 11-12-2005

Quote:

Originally Posted by PornoDoggy

You have a crush on him, don't you?

who wouldn't

11-10-2005	#1
Dravyk Easy Like Sunday Morning Want to see your own Advertising Here! Join Date: Oct 2002 Location: Behind a couch, somewhere in Philly Posts: 7,628	Hey, Lisa Was just checking out some threads at the zoo ... ePassporte seems majorly screwed up in every possible way ... People using ATMs and getting zero balances, talk about major system upgrades, people holding on calls ... and all the while Chris is in Europe. Looks like a disaster area. Overall they've been pretty good historically, and based on that they should hopefully get their act together fast, but ... At least for now, it looks like one giant clusterfuck from representatives not answering emalsl, the phone, people who are usually on the boards mysteriously not around to answer ... you name it. __________________ All Of 'Em Mainstream Webmasters New: WebmasterConventions.com

11-10-2005	#2
Lisa Happiness is an anagram of penis pash... Join Date: Oct 2002 Location: Brisbane Posts: 879	Re: Hey, Lisa Yeh, I was aware that they had problems. What pissed me off most, was the fact that after sitting on hold for 45 mins (long long long distance), I was THEN told that they couldn't help me cos they couldn't access anything right now. As I said, I'm aware that problems happen, that's a given, and understandable. But if they are going to be a company offering a service to international clients, they need to do a better job of being accessible to those of us outside the US. If I had been in the US, the option of leaving my number for them to call me back was a very viable option...calling from Australia, that was NOT an option...hence the wait on hold. Even changing their standard msg to say 'We are currently experiencing difficulties affecting all accounts. If your problem is not resolved within the next x minutes, please try calling again then.' would have been a start. That's what my cable company does when they have a major problem. Saves everyone waiting on hold, and then having the reps say 'Well yes this problem is system wide and we can't help you'. They're a company offering an international, borderless service (for which, incidentally, I pay)...so do so...don't do it half arsed.

11-10-2005	#3
Dravyk Easy Like Sunday Morning Want to see your own Advertising Here! Join Date: Oct 2002 Location: Behind a couch, somewhere in Philly Posts: 7,628	Re: Hey, Lisa I'm in 100% agreement! Hell I'd be annoyed from Philly. From Brisbane, I'd send them a phone bill on how much they owe you! __________________ All Of 'Em Mainstream Webmasters New: WebmasterConventions.com

11-10-2005	#4
Inabon One Miiiiiiiiilllllliiiiiiooooonnnnn Dollars Join Date: Jul 2004 Location: Panamá Posts: 1,585	Re: Hey, Lisa Lisa not to make you more pissed off but WHO THE FUCK CARES ABOUT THE WORLD THEY ARE NOT BIGGER THAN USA THERE ARE NOT MORE PEOPLE IN THE REST OF THE WORLD THAN THERE IS IN THE USA hahahaha i think you have been around this board long enough to know some USA freak will come and agree with me.

11-10-2005	#5
Timon Hospitality Supervisor Join Date: Oct 2002 Posts: 2,338	Re: Hey, Lisa wtf? THE REST OF THE WORLD DOESN'T HAVE STEALTH FIGHTER BOMBERS SO THEY EITHER SHUT THE FUCK UP OR WE JUST BOMB THEM BACK TO THE FUCKING STONEAGE.

11-10-2005	#10
TheEnforcer Scored VIP to Anton's Piss Tank Want to see your own Advertising Here! Join Date: Oct 2002 Posts: 8,781	Re: Hey, Lisa Ouch.. not good at all. I'd be mighty pissed if I couldn't access my money.

11-10-2005	#11
Dravyk Easy Like Sunday Morning Want to see your own Advertising Here! Join Date: Oct 2002 Location: Behind a couch, somewhere in Philly Posts: 7,628	Re: Hey, Lisa Notice how ePassporte is running to the board here to attempt to redeem themselves in some kind of quality customer support / good PR attempt ... Not! __________________ All Of 'Em Mainstream Webmasters New: WebmasterConventions.com

11-10-2005	#12
shaliza777 Members Join Date: Apr 2004 Posts: 16	Re: Hey, Lisa Please accept my apologies for not responding sooner. I was traveling all day yesterday. ePassporte is currently working to improve our customer support. If you are experiencing difficulties we ask that you contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at marketing@ePassporte.com. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your username, your phone number and the issue you would like us to look into. Please feel free to contact me directly as well. Thank You Shaliza.Somani at ePassporte dot com

11-10-2005	#13
helix Jebus loves me Join Date: Dec 2004 Location: 40 Oz to Freedom Posts: 857	Re: Hey, Lisa Better late than never I guess. __________________ Sigless

11-11-2005	#18
Dravyk Easy Like Sunday Morning Want to see your own Advertising Here! Join Date: Oct 2002 Location: Behind a couch, somewhere in Philly Posts: 7,628	Re: Hey, Lisa And no one came back here today from Epoch. Have to figure out if that's a curse or a blessing (since they don't actually respond to what's said in threads, just "post bot".) __________________ All Of 'Em Mainstream Webmasters New: WebmasterConventions.com

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