EpassPorte Incompetence

[Keyser Soze]

Originally Posted by Lisa

Before I rant, let me first say that I have always been extremely happy with Epassporte. Their system works just fine for me, and I've never ever had a problem, never needed to call support...until last week.

My card (the real one...well real plastic anyway), expired 10/05. Come November 4, my new card hadn't yet arrived, so I rang support to find out what was up.

The gentleman informed me that my new card had been mailed to me the previous Monday, October 31...the very day my existing card expired!

So today, a week later, still no card, so I'm unable to access funds. Bearing in mind that I am in Australia, it could take yet another week for the card to arrive, perhaps longer.

No bank that I have EVER been involved with mails out replacement cards on the day an existing card expires. That to me is just outrageous. Support informed me that cards are mailed out Mondays and Fridays...fair enough, but for fucks sake guys, mail them out a month prior to expiry.

Rand, if you read this, this is something that HAS to be addressed on an administrative level...it's just not good enough.

I remember reading something about having the old card extended for a month or so. Not sure about this but try contacting support about it.

I'll pass this thread along to ePassporte

[pam]

Unfortunately, Rand is no longer with ePassporte, he works for Paycom now. While his replacement is new and learning the ropes and trying, there was no one like Rand.

And, I had a similar situation with my card expiring. I called ePassporte and they extended the expiration date on the card by a few weeks to cover me.

This is why having a backup account is a good thing (tm).