A new tool to reduce your chargebacks

pennywize · 02-12-2004

Hi,

you guys & gals are legends! I've gotta say. Where else can you get such good and well though out feedback on something like this.. kudos!

We are looking at a few options for processing the 10% or so of members who are not able to confirm themselves. I wouldnt mind getting the Oprano think tank on the job -- any thoughts or comments you have would be appreciated.

One idea i am looking at is implementing a customer support team here which can actually call the customer if they are unable to verify by SMS or 1-800 toll free. Most big programs send all their foreign traffic to diallers and therefore loose all of that potential recurring income... but for 70 or 80 cents per join (after a $1.95 trial for example) we could potentially fraud screen and therefore allow programs to take foreign joins again with comfort.

We are also looking at putting the client confirm process *before* the join process, because we have had alot of requests for this with regard to check processing. This would affect conversions however, but for check joins that's better than paying affiliates and then copping a return. That feature will be ready for release.

What do you think guys - we're open to suggestions before launch

thanks, i appreciate it

Steve

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02-12-2004	#1
pennywize Members Join Date: Feb 2004 Posts: 5	Hi, you guys & gals are legends! I've gotta say. Where else can you get such good and well though out feedback on something like this.. kudos! We are looking at a few options for processing the 10% or so of members who are not able to confirm themselves. I wouldnt mind getting the Oprano think tank on the job -- any thoughts or comments you have would be appreciated. One idea i am looking at is implementing a customer support team here which can actually call the customer if they are unable to verify by SMS or 1-800 toll free. Most big programs send all their foreign traffic to diallers and therefore loose all of that potential recurring income... but for 70 or 80 cents per join (after a $1.95 trial for example) we could potentially fraud screen and therefore allow programs to take foreign joins again with comfort. We are also looking at putting the client confirm process before the join process, because we have had alot of requests for this with regard to check processing. This would affect conversions however, but for check joins that's better than paying affiliates and then copping a return. That feature will be ready for release. What do you think guys - we're open to suggestions before launch thanks, i appreciate it Steve