Epoch's new reporting system is incomplete

[rand]

CJ -- I dug up our emails about this subject.

This is what I told you on the 16th of January. (I am not putting your correspondence on the board)

1st email:

Thanks for the email. -- What site were you wanting those billing models for? I know you are trying to get (your website) set up, but we can not process for that site. Let me know if I've got the wrong (website).
--Rand

2nd email:

CJ,

I will submit your (email) for response from our legal and risk management department. If we are unable to process for these sites, it would be due to Visa regulations. Of course, we want to process for as many compliant sites as possible.

--Rand


--- I understand your willingness to adjust your sites but the fact of the matter is that this is out of our hands. Visa will not allow any 3rd party transaction companies to process for any new celebrity sites. That is not an Epoch policy, it is a Visa policy. We, I , worked with you to accommodate your billing models but when I found out what you wanted to bill for I told you that we could not do so. We have an entire portfolio to consider after all. If you've found a IPSP that was willing to take your new sites, Visa will be looking at that. Heads up.

If indeed you did not get a timely reply from our legal department, I apologize. That shouldn't happen. It's unfortunate that we could not accommodate your request, but right or wrong that's just the way it is.

Every account is important. I don't care if you only have 20 sales a day. I've seen programs like that take off over time. Good luck to you.



== To all ==

For the record these are the email addresses to use when making requests to Epoch:

Tech Support: support@epochsystems.com
Compliance: compliance@@epochsystems.com
Sales: sales@epochsystems.com
Legal: legal@epochsystems.com
Reports: reports@paycom.net
Accounting: accounting@epochsystems.com

Always include your Master Code when making a request and use the email address we have on file for your account.

Response time varies by department but should not exceed 2 business days for any department. Tech support response time is generally less than one hour (24/7/365). Feel free to CC me if you ever need to make a 2nd request or need further clarification on anything. Rand@epochsystems.com.



Last edited by rand at Feb 4 2004, 10:45 AM