Epoch's new reporting system is incomplete

[cj]

Originally posted by Epoch@Feb 3 2004, 12:25 PM
If you have an email request which has gone unanswered please phone support or your account rep. We receive an enormous amount of spam and some of your emails may be getting filtered.

Celebrity sites will not be setup - VISA will not register these sites any longer.

If you have a reporting issue please email reports@paycom.net

Carrie call Langston in support

Clay
EPOCH

emails are getting filtered due to spam?!?!?
what a joke of an excuse. My support rep DID respond to my email, just not with any answers, so that excuse is crap right off the bat.

the sites I have been trying to get approval for are not celebrity sites, they are online magazines with celebrities in them, licensed, provided by the photographer. visa does NOT have a problem with these type of sites so stop bullshitting me, they have a problem with the type of celebrity sites you have processed for in the past, hence why they won't process them 'any longer'.

first of all my support rep set them up without question, then rand jumped in and said no, then i showed him the sites and he was going to talk to compliance about them because they are NOT what you are assuming. Your answer is the first thing I have heard back after the last time i brought this up on the board. Why did you put me through 2 weeks of being ignored if you were not going to bother having your lawyers *look* at the sites in the first place? And why did I have to bring this to the board to get your answer?

Epoch wouldn't keep many customers (apart from Brad Shaw) if it wasn't for the industry's desperation in the last 6 months to work with any processor who will have them. Now that there are a lot of better alternatives cropping up, i'd say DAYS ARE NUMBERED!

You did me a favor in a way, because I was forced to seek an alternative which is a lot better in the long run. But some simple customer service and courtesy would have gone a long way to prevent me bringing the issues to the board.

Looking at the rest of this thread, i'm obviously not the only one.