Epoch's new reporting system is incomplete

[Carrie]

I hate to say it but I'm about as fed up as CJ is.
Passwords not working, can't get into our program setup and affilaite area, still waiting for another password on that - we've been told that the problems are because our account was added when they were switching over so we got stuck somewhere in the middle.
It takes multiple people and multiple emails to solve one problem (like what is my password), god knows how many days to get a response, and asking direct questions when I phrase it like "is it this or this?" gets me a yes or no response... not "this" and not "that".

Example...
Q: "Is the sky red or blue?"
A: "Yes. Let me know if you need any more help."

It's been over a month and we STILL haven't been able to set anything up whatsoever. Nothing.

I'm extremely unsatisfied at this point, especially after the reputation that made us choose Epoch in the first place. They're certainly not living up to it.