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Old 10-10-2003   #1
juggalo
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Anyone else having problems with their ccbill stats/reports still? My stats are all messed up as of the "upgrade" early yesterday, the transactions are in there if you dig for them but looking at a weekly overview displays many days of this week missing entirely, like the reporting system script has forgotten how to add all of the sudden... it looks like 2-3 days of transactions arent showing up out of the entire week. Im out of the country so I cant call them on the phone, and havent heard back from emailing support... anyone else seeing this problem with the admin?
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Old 10-10-2003   #2
Mike AI
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Might I suggest Epoch and Jettis?
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Old 10-10-2003   #3
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Thinking about it, but just curious if the corrupt reporting is a known issue in the ccbill admin at the moment, Im laid over in an airport and it sucks that my reports are all messed up, dont think Ive ever seen this problem before, been using ccbill for almost a year now.
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Old 10-10-2003   #4
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Quote:
Originally posted by Mike AI@Oct 10 2003, 08:00 AM
Might I suggest Epoch and Jettis?
Thanks for the Jettis set up Mike....if they can ever get Vias to apporve my site Ill be rocking!
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Old 10-10-2003   #5
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I'm not able to run accounting reports right now, which sucks since I'd like to go to the bank. However, problems with CCBill are rare, so I'll cut them some slack.
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Old 10-10-2003   #6
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Quote:
Originally posted by gonzo+Oct 10 2003, 11:12 AM-->
QUOTE (gonzo @ Oct 10 2003, 11:12 AM)
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Old 10-10-2003   #7
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Quote:
Originally posted by Richard N. Bush@Oct 10 2003, 05:16 PM
However, problems with CCBill are rare, so I'll cut them some slack.
Aww bless, give it time :P
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Old 10-10-2003   #8
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[quote]I'm not able to run accounting reports right now, which sucks since I'd like to go to the bank. However, problems with CCBill are rare, so I'll cut them some slack. [quote]

Richard, are you seeing the same issue then? Your weekly report being very wrong, a couple entire days missing? At our end it looks like the 8th and 9th transactions are totally MIA, but we can pull up the subscriptions in question if we do a "Lookup" using the subscription ID number.



Last edited by juggalo at Oct 10 2003, 08:27 AM
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Old 10-10-2003   #9
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Quote:
Originally posted by Mike AI+Oct 10 2003, 08:24 AM-->
« Previous Thread | Next Thread »
QUOTE (Mike AI @ Oct 10 2003, 08:24 AM)
Quote:
Originally posted by -gonzo@Oct 10 2003, 11:12 AM
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Old 10-10-2003   #10
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fyi, we are aware of the issue and working on it now, as i type this

wanted to let you know...
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Old 10-10-2003   #11
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Quote:
Originally posted by corvett@Oct 10 2003, 05:33 PM
fyi, we are aware of the issue and working on it now, as i type this

wanted to let you know...
Very professional
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Old 10-10-2003   #12
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Quote:
Originally posted by corvett@Oct 10 2003, 08:33 AM
fyi, we are aware of the issue and working on it now, as i type this

wanted to let you know...
Wow, very nice to hear this is a known issue Corvette, we will be laid over here for 2 more hours so Ill check the reports again after a while... thank you!
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Old 10-10-2003   #13
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Trev, i will try to be more professional in future posts



Last edited by corvett at Oct 10 2003, 08:48 AM
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Old 10-10-2003   #14
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From CCBill

Posted October 10th, 2003 10:10:03, by CCBill
Important Information Regarding Client Stats


In order to complete a small maintenance exercise on our stats database, your account stats will be temporarily unavailable for a short time this morning. This exercise will not affect your sales.

We will notify this NEWS system, when stats again become available within the next 30 minutes.

Many thanks.

CCBill Management
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Old 10-10-2003   #15
Peaches
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I also heard a rumor that there's a company that does check processing - and JUST check processing, has been doing it for years and is the best....wish I could remember the name of it.....

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Old 10-10-2003   #16
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Quote:
Originally posted by Peaches@Oct 10 2003, 06:39 PM
I also heard a rumor that there's a company that does check processing - and JUST check processing, has been doing it for years and is the best....wish I could remember the name of it.....

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Ach damnit I wish I could remember
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Old 10-10-2003   #17
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Ok, reports seem normal finally, the whole weeks transactions are showing in the admin system now... very nice to see before getting on my flight. On a side note, has anyone else noticed problems with the automated emails ccbill sends out this last week, like new signup notifications never arriving? I thought we were getting no signups but ended up finding that we had many, but no "notification" emails generated... just us, or others as well?
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