Internext Impressions

[Hell Puppy]

Originally Posted by LizAEBN

Y'know, I hafta say - I don't really give a crap about hotels, generally speaking. But I have a serious hate-on for The Palms now.

Not only did they insist they must have a $400 hold on my card for the room ("for incidentals") - which they "graciously" reduced to $200 when I advised them I wasn't going to use anything in the minibar/ fridge (which was then locked, just to be sure)...

And the hold was booked as a charge to my account after I checked out and received my "credit" -- which, by the way, hasn't been applied to my account as yet, despite having checked out at 10 am on Thursday.

BRILLIANT.

Oh that was what pissed me off last year, they do not understand customer service at all.

I dont rattle easy, but ask GonZo, the smarmy little redheaded 23 year old manager there last year when I tried to check in had me ready to come over the counter and stomp his ass.