Questions for Bob from Solar Billing...

cj · 02-19-2004

While I understand your reluctance to share with us your 'methods' of porting rebills, you need to understand the reluctance of webmasters to use your service when you can't explain to us how it works - and I personally don't believe its possible - therefore its up to you to get me to believe this works if you want me as a customer. This is the fine line you have to play between marketing and development ... we all understand how difficult that is ;-)

You explained on air something about taking control of the ibill account on the behalf of your clients - but i'm still confused about how that will help get rebills OUT of that processor. Based on your explanation, my first thought is that you want the account in your name so you can steal my rebills - I can't see what the advantage is going to be for me ...

My other concern is your carefree attitude about chargebacks ... being that you are holding a merchant account at deutchbank (i think?) which you then give your clients a 'sub account' off that merchant account - you seem to have absolutely NO intrastructure in place to handle this very important chargeback issue. Your explanation that there can't be a chargeback due to the way the service is purchased is naive ... Having had conversations with reps from deutchbank very recently it appears to me that we both have very different information on what is allowed and not allowed through their bank.

What type of volume have you put through this system up until now? I want to know how many tens of thousands of transactions you have processed without a chargeback - not a guess of what you think will happen or should happen but an actual proven system with numbers to back it up.

Have you run multiple sub merchants off this merchant account which solar billing holds yet?

What type of clients are you going to accept into Solar Billing? Spammers? Beastiality sites? Who will you be processing along side my sites which also have the same billing descriptor?

Bob, we really appreciate you taking the time to answer these questions as I'm sure you can understand we have a LOT of concerns about new billing companies and having been burned before we all know to ask a LOT of questions ... Answering people's concerns, real ones not pretty ones for marketing purposes, is what will bring you new clients.

02-19-2004	#10
cj Members Want to see your own Advertising Here! Join Date: Oct 2002 Location: Down Under Posts: 5,202	While I understand your reluctance to share with us your 'methods' of porting rebills, you need to understand the reluctance of webmasters to use your service when you can't explain to us how it works - and I personally don't believe its possible - therefore its up to you to get me to believe this works if you want me as a customer. This is the fine line you have to play between marketing and development ... we all understand how difficult that is ;-) You explained on air something about taking control of the ibill account on the behalf of your clients - but i'm still confused about how that will help get rebills OUT of that processor. Based on your explanation, my first thought is that you want the account in your name so you can steal my rebills - I can't see what the advantage is going to be for me ... My other concern is your carefree attitude about chargebacks ... being that you are holding a merchant account at deutchbank (i think?) which you then give your clients a 'sub account' off that merchant account - you seem to have absolutely NO intrastructure in place to handle this very important chargeback issue. Your explanation that there can't be a chargeback due to the way the service is purchased is naive ... Having had conversations with reps from deutchbank very recently it appears to me that we both have very different information on what is allowed and not allowed through their bank. What type of volume have you put through this system up until now? I want to know how many tens of thousands of transactions you have processed without a chargeback - not a guess of what you think will happen or should happen but an actual proven system with numbers to back it up. Have you run multiple sub merchants off this merchant account which solar billing holds yet? What type of clients are you going to accept into Solar Billing? Spammers? Beastiality sites? Who will you be processing along side my sites which also have the same billing descriptor? Bob, we really appreciate you taking the time to answer these questions as I'm sure you can understand we have a LOT of concerns about new billing companies and having been burned before we all know to ask a LOT of questions ... Answering people's concerns, real ones not pretty ones for marketing purposes, is what will bring you new clients.