Epoch's new reporting system is incomplete

cj · 02-02-2004

what an absolute joke of a company. Dravyk, you totally hit in on the head. Why would anyone want to use a company who don't answer emails, & need to come to a message board thread to address their customers?

after the pretend attempts to fix the problems that have been brought to the board, once again emails are going UNANSWERED AND IGNORED!!!

6 months ago i figured i'd give these guys a chance and try them out on some of our sites, especially because they became sponsors of this board and seemed to give a fuck about their customers.

6 months later and I guess only sending 20 sales a day through the account doesn't buy me customer support! I'm disgusted by the number of times i've had to send 3 or 4 emails to get 1 response to 1 of the questions in 1 of the emails.

The last email response I got cracks me up, and was the final straw in a long list of issues ... I asked a question in an email, support rep ignored the question in the email but responded with 'let me know if you need anything else'. er ... i do ... like i said in the email!

and no, i have not received a response to my response 6 full days later.

I'm seriously wondering if its a real person on the other end & not one of those birds like homer simpson had when he got obese!!

epoch, how do I go about getting these sites approved?

answer: N

errrrr........... that wasn't a yes or no question

answer: Y

I know everyone has a long list of reasons why they don't use ibill, and they have been hanging on by the skin of their teeth for a couple of years now, but ibill SHITS on epoch, for service, conversions, reporting, you name it! I wish I had never switched. Epoch offers NOTHING that ibill doesn't except less rumours of falling over.

If anyone is looking for processing, DO NOT USE EPOCH. They are NOT interested in your business, unless of course you are silvercash or you have your lips permanently attached to rand or clay's ass!!!

:grrr:

02-02-2004	#29
cj Members Want to see your own Advertising Here! Join Date: Oct 2002 Location: Down Under Posts: 5,202	what an absolute joke of a company. Dravyk, you totally hit in on the head. Why would anyone want to use a company who don't answer emails, & need to come to a message board thread to address their customers? after the pretend attempts to fix the problems that have been brought to the board, once again emails are going UNANSWERED AND IGNORED!!! 6 months ago i figured i'd give these guys a chance and try them out on some of our sites, especially because they became sponsors of this board and seemed to give a fuck about their customers. 6 months later and I guess only sending 20 sales a day through the account doesn't buy me customer support! I'm disgusted by the number of times i've had to send 3 or 4 emails to get 1 response to 1 of the questions in 1 of the emails. The last email response I got cracks me up, and was the final straw in a long list of issues ... I asked a question in an email, support rep ignored the question in the email but responded with 'let me know if you need anything else'. er ... i do ... like i said in the email! and no, i have not received a response to my response 6 full days later. I'm seriously wondering if its a real person on the other end & not one of those birds like homer simpson had when he got obese!! epoch, how do I go about getting these sites approved? answer: N errrrr........... that wasn't a yes or no question answer: Y I know everyone has a long list of reasons why they don't use ibill, and they have been hanging on by the skin of their teeth for a couple of years now, but ibill SHITS on epoch, for service, conversions, reporting, you name it! I wish I had never switched. Epoch offers NOTHING that ibill doesn't except less rumours of falling over. If anyone is looking for processing, DO NOT USE EPOCH. They are NOT interested in your business, unless of course you are silvercash or you have your lips permanently attached to rand or clay's ass!!! :grrr: