Epoch's new reporting system is incomplete

[Dravyk]

I'm very disappointed looking at this thread. I mean if THIS is what it takes for people to get action and still they aren't being paid attention, imagine if they kept this off the boards.

Really, from an observer's point of view, it looks like Epoch has no real customer service. And, hey, bash me Epoch, but that IS the way it looks in my opinion and in others. I'd rate you "very poor" based on this thread of what people are saying, the emails that get lost there and the response time. My two cents.