Site security

[softball]

Here is a Frog related problem that is causing chargebacks. If there is perceived password abuse on a bonus site that comes with membership to a main site, the password is blocked. But Frog does not write the email address associated to that bonus site, just the password. So, the customer is unable to receive an email with a new password. All of a sudden, he is locked out of all sites. Some of these guys write and we correct the problem, but some charge back. And that sucks.
We contacted Frog about this last year and nothing has been done.