NationalNet to acquire Hosting firm Mach10 Hosting

[sarettah]

Originally posted by Mike AI@Dec 30 2003, 05:45 PM
I love T like a brother, but it would have been wiser for him to contact people before a move like this.

Hmmm...

for future ref and for any other hosting companies that might have to make moves etc....

It would have been prudent for both Mach10 and Natnet to ensure that their clients were contacted prior to the move both in order to ensure that the clients were aware of the move and to get client input for "special" situations such as folks doing their own dns etc... The clients are probably the most important part of the equation when attempting to make a move of this magnitude.

If clients had been contacted, if clients had been aware, if clients had felt as if they were being treated as "part of the process", it would have ensured client "buy in" on the move and would have protected customer relations.

Since this one is done, there is nothing to do except look at what was done, what could have been done differently, etc and try to learn from it, but other companies out there that might be contemplating this kind of move can certainly learn a thing or two....





MY daddy told me to learn from mistakes, he didn't say they had to be mine......