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Originally Posted by Far-L
rhetorical - apology accepted. For the record, I was not and am not angry. Angry would sound more like "fuck you" for example... like, ahem, you... but which I never stooped to even though I feel you and Toby were very personal in your attacks on me directly. You should know from our old days of piss and glory on AM that I don't get angry and don't hold grudges in board warrior sparring.
Toby - I don't think I am the one wearing blinders or rose colored glasses and I could make a case that you are but it would really serve no purpose, would it? You have your position and I have mine. We don't do business with each other or compete in our niches. Your advice about hosted flv is sound but already something we are doing but thanks for mentioning it nonetheless.
Tony404 - I agree that some other practices have been far more destructive to customer trust and satisfaction, but on a positive note... we often hear from our customers that they are finally happy to find a site that doesn't treat them like others have and delivers more than what is promised with out viruses, bad billing, etc. These are the same customers that sometimes stay with us for years. Maybe I should be thanking all those assholes that pushed these tired of all the bullshit surfers into our arms?
Finally, for the record, we don't put up longer than 5 minute branded clips on Pornhub. They take down anything that is up without our branding. They get some content. We get some decent traffic. That is all there is to it. I can't be the police for other people's content. Sorry to sound calloused but I really don't care which of my competitor's sites go out of business because they gave away all their stuff. I consider that doing us a favor.
There are plenty of things that people can get easily for free but which they still choose to pay for. Remember, sex is after all free, so why do people still pay for it and why is selling it still referred to as the oldest profession?
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We get the same thing.When I worked for Mercedes Benz they drummed into your head without the customer we are nothing. People forget that. We go out of our way for our customers, alot of them cancel thru us. We always ask why are you canceling and take the things to heart on what we can do better. Also if the reason was I lost my job or my hours were cut or im losing my home. We cancel them and also give them a month free and say thank you for being a customer. Many come back and join again and again.