Quote:
Originally Posted by LizAEBN
Y'know, I hafta say - I don't really give a crap about hotels, generally speaking. But I have a serious hate-on for The Palms now.
Not only did they insist they must have a $400 hold on my card for the room ("for incidentals") - which they "graciously" reduced to $200 when I advised them I wasn't going to use anything in the minibar/ fridge (which was then locked, just to be sure)...
And the hold was booked as a charge to my account after I checked out and received my "credit" -- which, by the way, hasn't been applied to my account as yet, despite having checked out at 10 am on Thursday.
BRILLIANT.
|
Oh that was what pissed me off last year, they do not understand customer service at all.
I dont rattle easy, but ask GonZo, the smarmy little redheaded 23 year old manager there last year when I tried to check in had me ready to come over the counter and stomp his ass.