Re: Need advice about customer who wants to return content 2-3 year after purchase!!!
I have to ask if you have any return policy at all? If not, I'd sure as shit get one up so this does not happen again. Give them X amount of days to check their purchased content, and if they are unhappy with anything, they can return & get a refund, or other material in exchange.
As for this situation, I think you are just gonna have to eat it.
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