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Old 06-05-2008   #12
DannyCox
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Join Date: Aug 2003
Location: Montreal, QC, CA
Posts: 1,185
Default Re: Need advice about customer who wants to return content 2-3 year after purchase!!!

I also have the feeling that the customer just doesn't have the cash to pay his bills anymore and is using poor excuses to weasel his way out of it. I highly doubt that you will save him as a client, no matter what you do, as it seems he just won't be buying anything anymore.
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