Quote:
Originally Posted by rhetorical
I have never quite thought of it in those terms, but that is exactly what we do. Someone is pissed off because he expected something he didn't receive. So we give him either a refund or another product and an additional free membership. It is an opportunity to develop the trust necessary to retain business and more often than not another sale. Words of wisdom from Toby.
So you sold shoes.....now I see the progression to fetish....lol....jk, T.
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You guys are going to be so much fun in a few days. I cant wait!
Havent been to a show since Vegas and I was dreading this flight but I am ready.
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