Quote:
Originally Posted by sarettah
As a programmer, when I cannot complete a project for some reason, whether it is my fault for taking on too much or the customers fault for changing specs etc. If I cannot satisfy the customer, then I return any money received and say "sorry, it didn't work out". I take my loss along with the customer.
But that might only be me I guess  |
That of course is a good policy, but it is not always possible.
Our program used to take about 2 weeks to install, including website design, software configuration, hosting setup, account setup, etc. Our guarantee was that if you did not like the web design, we would make any changes the customer required or even a completely new design for free.
We have returned money to clients in the past, but never to a client who simply changed their mind months later.
It is important to be fair to the client, but fairness to the merchant is also just as important. Personally, I have purchased items in stores that I sometimes never use, or use to their potential. For example I have a 900 watt sound system in my car that I almost never play loudly. I woudn't dream of going back to the car stereo shop and asking for my money back because it hurts my ears.
It is a tricky situation. We try to qualify the customer first and attempt to make sure that they will be a "good fit" for us. We refuse business from some customers that we think will not work out, but sometimes we make mistakes.
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