Quote:
Originally Posted by Hell Puppy
This is true, but you're using a term that isn't often even uttered in this industry. "Customer".
Few if any talk about a "customer". Likewise you dont hear words like "customer care", "customer satisfaction", etc.
The words you hear instead are "signups", "clicks", "traffic".
The adult industry strip mines surfers. We move them thru en masse, in any way we can, filtering out the nuggets which are the ones we can manage to separate from their credit cards.
Do we talk about "value"? Never. Do we try to give them what they paid for? Rarely. We focus everything on convincing them to signup and very little on delivering quality once it's done. And once we have them, do we actively try to retain them? Yes, but not by providing good service, instead it's often the opposite. Make it a pain to cancel, maybe they'll forget to cancel month after month.
.
|
I take serious exception to this.
At the risk of being accused of "not being in the adult industry" again, we DO have customer service, we do take care of our customers, and we do care.
Go 'head...do a search. see if there is anyone posting negative stuff about us. See if there are any "charge backs" from us.
The answer is no.
Don't lump us in with the bottom feeders.