Quote:
Originally Posted by gonzo
Did you have Du-wayne come out to your house too?
Comcast sux.
In the end Ive had 10 different techs including Du-wayne who replaced the modem,splitter and amp with comcast gear.
The last tech had a clue. The problem was indeed on the pole.
Comcast replaced the drop. A direct run from the pole to the modem as well as the hub at the Dslam.
Shit had been fucked up for at LEAST a year.
DOS TIP
Fuck opening a ticket with customer service.
Buy some stock and open a complaint with Investor Relations. You will have the real techs in your neighborhood the next day.
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man, I have never had ANY trouble with comcast other than this issue
I always get insane speeds, I am barely ever down, when I call I get someone on the phone instantly and when I say "can i speak with someone higher level" they ALWAYS transfer me....I called last night at 4pm about this issue and they were here at 8:45am this morning
the guy that came this morning replaced the entire junction up on our pole, he was up there a good 2 hours replacing shit
i have never really had a bad experience with comcast, but I know you have constant issues