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shaliza777 · 11-10-2005

Hello

Here is the update on how the card renewals work.

Cards expire on the last day of the month. Meaning, if your expiry date is October 2005, the card will expire on October 31st, 2005.

We will check your account two weeks before the month your card expires. If the funds are available, we will renew the card and deduct the renewal fee. At this time, when we issue a new card, the system might deactivate the pin on your expiring card. If you log in to your account and click on account and modify pin, you can re-enter in your pin number and the card should work again until the end of the month. This is a glitch with our processor and we are working to correct this problem.

The renewal card should arrive within 2 weeks which gives you another two weeks to use the card that is expiring.

I hope this makes sense and I apologize for not getting back to you sooner.

Thanks
Shaliza

11-10-2005	#26
shaliza777 Members Join Date: Apr 2004 Posts: 16	Re: EpassPorte Incompetence Hello Here is the update on how the card renewals work. Cards expire on the last day of the month. Meaning, if your expiry date is October 2005, the card will expire on October 31st, 2005. We will check your account two weeks before the month your card expires. If the funds are available, we will renew the card and deduct the renewal fee. At this time, when we issue a new card, the system might deactivate the pin on your expiring card. If you log in to your account and click on account and modify pin, you can re-enter in your pin number and the card should work again until the end of the month. This is a glitch with our processor and we are working to correct this problem. The renewal card should arrive within 2 weeks which gives you another two weeks to use the card that is expiring. I hope this makes sense and I apologize for not getting back to you sooner. Thanks Shaliza