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Lisa · 11-09-2005

Well, the situation has resolved itself, because my new card arrived today, 9 days after the original expired.

I emailed Shaliza yesterday, she responded that she would look into it later, as it was 4am (and fair enough too).

However some 30 odd hours later, I haven't heard from her. I mailed her a few hours ago to let her know the new card was here.

So, while the situation is resolved, and the response from the 'webside' of EPP has been good, the twin issues of a: replacement cards being mailed out on the day existing cards expire and b: customer support reps being unaware of, and unable to, extend the expiration of existing cards, still need to be addressed on an administrative level, by someone with the power to effect changes.

11-09-2005	#25
Lisa Happiness is an anagram of penis pash... Join Date: Oct 2002 Location: Brisbane Posts: 879	Re: EpassPorte Incompetence Well, the situation has resolved itself, because my new card arrived today, 9 days after the original expired. I emailed Shaliza yesterday, she responded that she would look into it later, as it was 4am (and fair enough too). However some 30 odd hours later, I haven't heard from her. I mailed her a few hours ago to let her know the new card was here. So, while the situation is resolved, and the response from the 'webside' of EPP has been good, the twin issues of a: replacement cards being mailed out on the day existing cards expire and b: customer support reps being unaware of, and unable to, extend the expiration of existing cards, still need to be addressed on an administrative level, by someone with the power to effect changes.