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Originally Posted by frustrated
As long as my CC funds outweigh my ACH funds month after month after month, there should be no reason why I would ever end up with anything less than a positive balance. I'm sure you agree that Paycom should honor a positive balance with a paycheck right?? Well, I'll repeat myself....It's been weeks Rand, I don't have a paycheck.
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This is turning away from an ACH vs CC payouts issue to one of missing payments. Assuming that your CC sales outweigh your bad ACH sales, and, that you have a balance of at least $50 owed to you (the minimum payout required to generate a payment), then yes... you should get a check.
If all of the above is true, then yes.. something is wrong if you have not received a check. You are able to log in to Epoch reports and see what money is owed to you. I invite you to do that. If you cannot determine why you may be having a problem, next verify your mailing address with accounting and let's make sure our records are accurate. If you've received payments from us before and haven't moved then you should be okay there. Lastly, if thiese steps don't solve the mystery, send me your company code and I will find out what's going on. If Paycom owes you money, you will get it. If you owe us money, we will pay you once you have a positive balance exceeding $50. Fair enough?