[Rolo]

there are lots of things you can do to improve your CB ratio... from the most obvious to the more thoughtful areas... I tend to like the thoughtful areas (already covered in the most obvious areas ;-)

An area we have been working on is individual CB profiling... the more sources you have to add to the profiling the better results you will get. But you will get in a dilemma (income vs. CBs) if you choose this route.