waiting... waiting... getting annoyed.... waiting some more... calling - and was told that it will take 48 hours because it's a new bank. Then I was told that they didn't send the payments out until after 2pm on the 1st, so.. more waiting... some more waiting, waiting some more even... then 2pm hits, 3pm hits. nothing.
I login, and see this :
We’ve just identified that the problem with the ACH delay was as a result of a failure in the file format for the transmission of our ACHs to the new commercial bank. As part of the failure, a large portion of ACHs were rejected and another portion of clients received partial payments. Our IT and Accounting Departments are working diligently with our commercial bank to resolve this issue.
We truly apologize for the inconvenience and appreciate everyone that continues to support us.
so i call. I ask what's up. I ask, do they know we're programmers? Do they know that if part of the ach transfers went, then it's obvious that one of your " file formats " was working just fine. Then I confirmed that once they get their shit together, it'll be another 48 business hours until the ach payments clear. I asked to speak to a manager. She said, " I am a manager " I asked, do you believe it? be honest... she said, " yah I believe it. " Then I told her that perhaps ibill should consider cutting regular old checks for us ach people still waiting, and then they can take all the time they want to figure out their mess. She said, she'd mention it. I thanked her for her time, told her to have a nice night and hung up.
I feel screwed. So, now i sign in again... and I see this :
Follow up: US ACH Payment Advisory Check Date 12/01/04
We have successfully reformatted the ACH transmission file and our commercial bank has confirmed receipt. All rejected ACH transfers were resent and another partial payment was transmitted to make up the difference for clients that previously received a partial payment.
Once again, we do apologize for the inconvenience caused and appreciate your patience.
Can ibill fuck off now? The thing is... monday will roll around and we'll still be waiting for that 48 hours, then at the end of the 48 hours some new problem will suddenly present itself, fully explained by their new bank that they're " having issues with "
again, how is this my problem?
So.. i get a merchant account... and I ask to have all my rebills transfered and my account rep says, no problem we can do that. We initiate the transfer about 3 weeks ago. She says it'll take a few days for them to show up in the new master account cmi. i wait. nothing happens. I'm still checking the old cmi and they're still being billed so i figure maybe they are keeping them there but billing me accoring to my new ibill gateway only plan. So i write to her, and she says, 45 of your rebills have to stay on the old account because they were rebilled on gkard and now we can't move them. Oh, and you also get to make an extra 1200 a year in fees from these rebills, how convenient that they just got LOCKED in, because you guys fucked up and couldn't move them when you said you would 3 weeks ago, before they all rebilled in nov. grr.
ok, i got it all out. Thanks for listening. Anyone wanna come rub my back? i'm tense.
