I don't use DN because i've had my domains at the same place for ages and its virtually impossible to transfer without paying for them all over again ...
I use fabulous.com when registering domains for clients because their system is good for newbies.
If someone at directnic would do the fucking around to gather and change my domains i'd switch, but it would be a lot of pain in the butt for not many domains ;-)
and i definately don't want customer service outsourced to india for the sake of keeping cost down.
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