Quote:
Originally posted by J'sdude@Feb 12 2004, 11:03 PM
"One idea i am looking at is implementing a customer support team here which can actually call the customer if they are unable to verify by SMS or 1-800 toll free. Most big programs send all their foreign traffic to diallers and therefore loose all of that potential recurring income... but for 70 or 80 cents per join (after a $1.95 trial for example) we could potentially fraud screen and therefore allow programs to take foreign joins again with comfort."
Steve, my secondary processor is 2000 charge. They do that for most of their clients. I cut a special deal with them because I do a good volume, to stop that. My cb ratio is also very low. I was losing so much business because of that phone policy. Whatever you do, do not do that. It scares business off big time when they get phone calls. I hope this helps. Good luck in this endeavour because I think you are on the right track, but personal contact is anathema in our business.
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Actually I agree with this last part.
It's 2am, you're sitting there with weenie in hand waiting to log in, and the phone rings? Ack. Not good.
Heck I signed up for an affiliate program a couple of weeks ago (one of the poker sites) and for some reason they kept calling and calling me. Annoyed me to no end - I haven't bothered putting up any banners.