The new reports are much more inclusive than the old ones. Lot's more data. If you have a suggestion as to how to improve something I'd be happy to hear it and see how quickly we can incorporate anything that makes sense.
As for tech support, I personally stand behind these guys and know that they go above and beyond the call of duty when we have good communications from our clients. I see a lot more support for them than I do complaints which are truly few. You can't please all of the people all of the time but we are doing what we can.
If you aren't getting action on something, CC me on any correspondence and I will personally follow up.
Rand@Epochsystems.com. Include your MasterCode on any correspondence.
--Rand
Last edited by rand at Jan 12 2004, 04:36 PM