Quote:
Originally posted by Hell Puppy@Nov 8 2003, 04:09 AM
Burying the cancel link will lead to chargebacks and if you're using a 3rd party processor their t&c's will require it to be easy to find. The better ones do review sites to check it.
Your goal should be to have the cancel link be easy to find if someone is looking for it, but at the same time not positioned in such a way that it reminds a user to cancel everytime they visit your site.
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we have static links at the bottom of our members area so people can access information from any header page. rather then calling it cancel membership, we call it customer support.
maybe you can word it differently but still give them the ability to find it cause hellpuppy is right, bury your link and you will be buried with charge backs.