Kath, it has been a big change, i've been with ibill almost exclusively since launch in july 1998 ... haven't changed because i couldn't be bothered up until now ... nothing has happened up until this year that justified changing.
But combining the lack of service since the buyout with the holding of funds and passing on of chargeback fees on excessive % of fraudulent chargebacks, despite that fact that we log all ip addresses and can prove the signups are valid, and MOST IMPORTANTLY ... the fact that ibill's scrub and card rejection rates have lowered my site retention to 20%. I've watched it slide over a 6 month period from 80% to 60% to 40% and now its barely 20%.
I think its as much a reflection of the industry as it is of ibill's inability to move with change - but if epoch has 'the future' figured out before ibill does, its bad luck for ibill!
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