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I'm reading Kitchen Confidential by Anthony Bourdain right now
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Peaches, I read that, what a scream! Some of my chef friends say it's all too true, as well!
I like customer service best of anything on my paysite. I have worked with everything but owning a TGP..and like the paysite the most. I get a lot more interaction with surfers that way. Teaches you what they're looking for.