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I don't think Ibill can turn it's self around, they lost touch with their client base years ago and have serious data management, personnel, support and image issues that they have not taken steps to overcome
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No kidding. Not only don't I agree with their accounting methods, the DI has not worked properly in months, the CMI is constantly screwed up, their support sucks, they don't answer the phone in premium, they make promises they have zero intention of keeping and overall, they're headed down the drain.
They refuse to give me my recurring database, though they were more than happy to take mine when I joined them 3 years ago after WTSbank lost their merchant account. WTS at least gave me my database. Bob Cox allowed me to use it with Ibill, which saved my site at the time. Bob Cox is no longer with Ibill, their loss indeed. The current people really don't seem to care. The only time they paid attention was when I was chasing people out of their booth at the show. I wasn't about to see other people go through what I've been suffering with them since September.
I had to have a friend pull strings with them to get me the Visa info after my moronic sales rep kept giving me all the wrong answers to my questions. He never even glanced at my account before sending canned responses to my inquiries. I'm supposedly a premium account? Please...we're treated as badly as everyone else. My tech hasn't been paid since November. He declined the Visa processing, the took the money anyway and he hasn't seen a check since 11/1. I had to send him extra money so he could eat at Xmas.
I personally will speak my mind about Ibill anytime I see them post. They SUCK. :angry: