For the last month or so we've been being told that the old reporting system over at Epoch would be turned off, and they finally did it. However, as was pointed out to them at the beginning of December, there's no way to get a current membership count using the new reports.

They added the option for it a few weeks ago, but as of 5 minutes ago it still says "coming soon".

Am I the only one who needs access to these numbers for internal statistical tracking?

I have no problem with a forced migration to a new platform, but the new platform damn well better offer all the information that was available before. Cutting off the old stuff before the new is out of beta is pretty rude. I'm not trying to be a hardass here, but not being able to pull up an active member count kinda sucks.

:headwall: call them? they will probably do it in 30 seconds on the phone with you

Their new system is far from accurate... I have already emailed them TONS of times about inaccurate stats. The stats I generate from the dump files and dataplus are far more accurate than this shit.

Get it together Epoch, fire these idiot slacker programmers, PLEASE!!

:headwall:

for 2 weeks, we've not been able to login to ANY stats until yesterday ... we send emails every couple of days but epoch always seems to have more important things to do than deal with customers. when you mention the bad service to them you get lines like 'well lets not worry about whose fault this is & get on with it'.

I am very confused by epoch - they seem to have no interest in working with anybody on anything ... almost every request i've made has come back with 'we cant do that'

epoch might have a lot of support these days but ibill still shits on them for stats, service & general overall product - and that's a pretty bad reflection on epoch!

I smell a spoof coming on...

The new reports are much more inclusive than the old ones. Lot's more data. If you have a suggestion as to how to improve something I'd be happy to hear it and see how quickly we can incorporate anything that makes sense.

As for tech support, I personally stand behind these guys and know that they go above and beyond the call of duty when we have good communications from our clients. I see a lot more support for them than I do complaints which are truly few. You can't please all of the people all of the time but we are doing what we can.

If you aren't getting action on something, CC me on any correspondence and I will personally follow up. Rand@Epochsystems.com. Include your MasterCode on any correspondence.

--Rand



Last edited by rand at Jan 12 2004, 04:36 PM

Darn nice of you Rand...

However, could you go poke the guy who's supposed to make the "active member count" report work. That's what I've been waiting on since the middle of last month, and now that I can no longer get this information via the old reports this has become important to me.

Other than that, I don't actually have any complaints.

Richard,

Active Member count should be rolled in by tomorrow.

Anything else you guys need that we can provide... just let me know.

--Rand



Last edited by rand at Jan 12 2004, 05:07 PM

Hiya Rand,

Good to see you here, hope you can help sort out my problem too. :awinky:

I'm trying to prepare a report detailing our retention figures for our
various sites.

I can't see anywhere that I can pull that data by sub account.

For example, for subaccount *deleted*, to see all the initial sales,
and then the recurring figures for that particular site.

Is it possible to do this, and if so, can someone please detail for me
which links I need to click thru to get to that information.

I can see the overall data:

SITE TRIALS CONVERTS FIRST REBILL REBILLS
www.whatever.com x x x x
CREDITS CHARGEBACKS RETURNED CHECKS
x x x

But I can't find where I can get the exact same data, but for each
sub account separately. Ideally, instead of SITE, it would be
SUBACCOUNT followed by the exact data fields as above, preferably able to be pulled down in any date range I chose. :)

Any ideas?

Lisa,

What are you calling a sub-account? Reseller / Affiliates?

What item did you look at before under the old reports?

--Rand

Thanks Rand, I appreciate the help.

Hiya Rand,

By sub account I mean the specific account relating to the site, for example, wp2113td is the sub-account that relates to the 3 day trial sale for a particular one of our sites.

I'm looking for the data on a site by site basis, preferably with initial trial sales separated from the accounts which have an ititial monthly sale (ie, by sub-account).

I've never been able to get this data from Paycom before, couldn't find where to look for it and mails to support went unanswered.

The data in the new report is ALMOST there...just not quite in the format I need.

When I click on the SITE in the previous example I gave, it brings up the data separated by affiliate ID. I need the data separated out by sub-account.

If that doesn't make sense, I'm happy to call you so we can both look at the same page and you can understand what I'm talking about, shoot me your number to lisa@pornmegabucks.com

Thanks again for your help, it's more appreciated than you know.

No problem. Always use the proper channels when requesting help, but get with me if you need things moved along. I'd much prefer to offer you personal attention than have to meet you on a BBS.

:rokk:



Last edited by rand at Jan 13 2004, 11:11 AM

No problem. Always use the proper channels when requesting help, but get with me if you need things moved along. I'd much prefer to offer you personal service than have to meet you on a BBS.

:rokk:[/b][/quote]
Rand, KingK says your personal service is excellant. Keith has been handling our account with Epoch, we have been very well taken care of.

Rand, KingK says your personal service is excellant. Keith has been handling our account with Epoch, we have been very well taken care of.[/b][/quote]

No doubt.

Keith rules.


--R





Last edited by rand at Jan 13 2004, 06:14 AM

Rand,

Can you be please so kind and get Jeff Thaler contact me? I have sent him several emails in the last month or so but I haven't got any response. It's about our reserves (acct 619 / M-100028). Thanks

Petr Anderle

Petr,

You will hear from Jeff today.

Petr,

You should have heard from Jeff.

Lisa,

Try clicking on the numbers in Sales report that are hyperlinks, this will bring up a breakdown of sales of that particular type (in the column) by the product code or "sub account". The data you are looking for is there.

Please let me know if you can't find it and I will walk you through it.

--Rand

I would, but the login info I was using last week is now not working. :headwall: :headwall: :headwall:

You need to contact support to reset your login. Several accounts had their password reset when we migrated to the new system. You should have received an email from me about this yesterday (to the address we have on file for your account). If you didn't, please write to me and I can tell you what you need to do.

Rand@paycom.net

--Rand

Rand, I've been having some ongoing problems with Epoch & your support staff/procedures ... it seems every time i request a billing profile that is a variation from the norm, it gets 'sent to management for approval' and disappears into some vortex never to get a response.

Here are the 2 most recent profiles i'm trying to set up:

master account: M-101633

If these billing profiles can not be set up, I would appreciate just knowing why with a response that has more words than your last response ... ie 'no'.

CJ,

Don't know what became of your requests, however, the first option you mention is fine. If the 2nd option is for a 3 month membership at $39.95 which recurrs to a monthly at $9.95, that's fine too.

I will inform tech support. Please drop them an email to request the new codes.

--Rand

thank you rand ;-)

CJ,

Could you please contact me directly? Rand@paycom.net.

Thanks,

--R

Yall got real problems...me Im just pissed off about the calendar.

I sent in my finest KK knock off pic and they didnt run it.
Time for another spoof.

:D

Yall got real problems...me Im just pissed off about the calendar.

I sent in my finest KK knock off pic and they didnt run it.
Time for another spoof.[/b][/quote]
And the folks in the booth were very impressed at how much you looked just like KimmyKim....

I may even have that on video.

I'll wait til stats are squared away before I touch that though, a tad too much attitude might slip into it right now.... :angry:

Yeah, I'm just trying to keep my hands off the keyboard right now.

And the folks in the booth were very impressed at how much you looked just like KimmyKim....

I may even have that on video.

I'll wait til stats are squared away before I touch that though, a tad too much attitude might slip into it right now.... :angry:[/b][/quote]
So did yall get them stats working yet?

Hell are you even sure that signups are being recorded?

At this point I have no idea what's happening. I know at least 4 emails have been sent off and not responded to, and a phone call was less than helpful as well.

Right now I know less than I did when I started this thread.

Richard,

I don't have any email from you. Did you CC me? Where did you send your requests?

Please resend. Put Oprano / Richard Nash in the subject line. Include your phone number and MasterCode (or company code).

--Rand

Rand,

I'll have that done for you shortly.

Once you guys got activated, how long did it take before you were able to get into your account?
We've been through compliance and everything's been activated, but we don't have our password to get in, lol
We've got a master code and a program number, but can't get a password! :)

You lucky bitch.
Im still waiting for Chris to contact me about getting set up from the shaw LAST YEAR in Florida.

There's no Chris in sales my dear. Talk to Keith if you need some help :)

There's no Chris in sales my dear. Talk to Keith if you need some help :)[/b][/quote]
Nah...I talked to Jettis jesus instead.

I'm very disappointed looking at this thread. I mean if THIS is what it takes for people to get action and still they aren't being paid attention, imagine if they kept this off the boards.

Really, from an observer's point of view, it looks like Epoch has no real customer service. And, hey, bash me Epoch, but that IS the way it looks in my opinion and in others. I'd rate you "very poor" based on this thread of what people are saying, the emails that get lost there and the response time. My two cents.

I just figured it was cuz I was smaller'n Silver Cash.

It's amazing, in a processing market that is getting smaller and tighter and more competitive, that places that had stellar reps six months ago, instead of trying harder, seem to be falling on their ass all of a sudden.

Guess that just makes choosing even easier though.

Peaches?