Congrats Mach10 and NatNet from the SinHost family :)

Best wishes to everyone for a safe and prosperous new year! See y'all in Vegas.

Cheers,

Brad

I had a server stashed at mach 10.... honestly, I'm pretty happy it's going to Nat Net. Tony doesn't fuck around at all when it comes to service. I'll sleep alot better in the nights to come with it being in his hands. Congrats!

I never had a problem with mach10. Sean and Terry have always gone above and beyond the call of duty for me. I can honestly say i will miss doing biz with them.

I also am happy that National-Net is the company that bought them. I know Tony has always been about service.

This downtime is killing me though.
I have been told by just about all of my mainstream customers (I host my mainstream design clients) that I will be losing their business. I, of course, am trying to do anything and everything that I an right now to prevent that. They are VERY upset that I gave less than 24 hours notice of downtime.

One of my larger clients produces and sells sports suppliments. Today, the Bush admin banned Ephedra, which is contained in one of their best selling products. They have doubled the prices and are getting phone orders for 100-200 bottles at a time. They are VERY upset they are losing out on all internet and email sales. This is EASILY costing them THOUSAND's of dollars... and in turn - has caused me to lose their business.

i'm a long time mach10 customer.

a bit pissed though. between wts being down because of this so nobody is processing checks today... and our trailers on our sites not working this move has cost me thousands.

Sharky and Hooper,

I hear you guys loud and clear and totally understand where you are coming from. Based on our past relationship I hope that even as mad as you are, you know that Terry and the NatNet engineers are doing everything they can to get things up and running as soon as possible. I think we can all agree a move of this size is not an easy task and no matter how much planning our engineering teams did, there are bound to be a few problems. Please be patient and rest assured that you will be taken care of as you always have in the past.

DrGuile,

I understand you frustration on a personal level but because of the structure of the deal between NatNet and Mach10, I was not at liberty to discuss the details prior to the move. I can assure you that you were on the "list" and Tony made several attempts to contact you guys.

It has always been Mach10's approach that if you are not happy you need to go where you will be. I know that is the same approach Tony and NatNet take. It would be a shame to let a miscommunication ruin 4 years of a great business and personal relationship.

Sean

still down... i know personally ive lost 500 bucks min since midnight lastnight.. and thats just with one sponsor.. that small money compared to these big site/program owners that are currently STILL down... i can say personally, i have over 10 servers that ive had to move personally, on the fly.. and it took me around 2hrs and that was including travel time.. so 12hrs and counting now for an entire crew of tech people with 200 servers is actually pretty bad.. I just hope you guys overcome the problem asap, and shell out some of that cash to the guys who were hit the hardest.. ie, drg, hoop, and everyone else who has been silent but down.

j

my server is back up, that was painless....back to the making cheddar business :bjump:

Ouch.
Sean, I understand not being able to disclose the details, but between the two of you (you and Tony); you surely could have given the clients more than 24hrs notice. What's the harm of waiting an extra 24hrs (48hrs total) if it's going to keep the customers happy and give them an opportunity to email *their* clients or quickly switch DNS to a backup server so things wouldn't appear to be down?

For you guys that are down right now, hope they get it fixed quickly.

That's beyond BS

This is a deal YOU made. You knew very well what a move to Atlanta, to a new company with only 12 hours notice, with a minimum of 6-12 hours of downtime would do to a company like us.

But you accepted this deal. You took the money and screwed us over.



Its a hard one to swallow for me, coming from you, but fuck me, lesson learned.




...also, im still waiting on any kind of contact from you to talk this over but eh...

I can vouch for Dirty J's comment personally.

Big-S: "I understand you frustration on a personal level but because of the structure of the deal between NatNet and Mach10, I was not at liberty to discuss the details prior to the move."

Sorry bro, but that is bullshit! Who's going to compensate for lost revenue? Who's going to compensate my webmasters? Contrary to what we have been told, we NEVER received any notification on this. Others have reported the same. Beyond pissed.

Hey Everybody....

Just a quick update. I have not had time to read this thread so forgive me if I am ignoring anyone...I will come back and catch up when we are done with getting these servers back online.

We have all been feverishly working to get things back up and running smoothly. As it always goes we have experienced a slight glitch that the Network Engineers and System Administrators are working through as we speak. I can't say exactly when it will be done, but it should not be much longer now. We are absolutely on the downhill side of this move.

More later...

Thanks for your understanding.


--T



Last edited by SweetT at Dec 30 2003, 02:41 PM

the problem is T, I dont think.. actually I KNOW, nobody IS understanding!
Your crew didnt give anybody notice, you didn't mirror servers, you didn't keep people in the loop.. I know it can be a tricky business when running a large operation, but atleast plan the shit out before doing it..

j

p.s. its nothing personal, its just bullshit.

I can vouch for Dirty J's comment personally.

Big-S: "I understand you frustration on a personal level but because of the structure of the deal between NatNet and Mach10, I was not at liberty to discuss the details prior to the move."

Sorry bro, but that is bullshit! Who's going to compensate for lost revenue? Who's going to compensate my webmasters? Contrary to what we have been told, we NEVER received any notification on this. Others have reported the same. Beyond pissed.[/b][/quote]
Hold on a second, when did your sites go down Timbo?

Why haven't we been told about it?

Hold on a second, when did your sites go down Timbo?

Why haven't we been told about it?[/b][/quote]
Sometime in the a.m.
Because WE weren't told about it. No warning, no mail servers operational.

Hold on a second, when did your sites go down Timbo?

Why haven't we been told about it?[/b][/quote]
Talked to Nick.

You guys are my account so the responsibility falls to me.

Talked to Nick.

You guys are my account so the responsibility falls to me.[/b][/quote]
No worries TE.

We'll work it out :)

Another update:


The network is up and stable.
About 80% of the servers are up and stable.
The remaining 20% are being dealt with by our System Administrators to get them back running smoothly.

Sorry to be so short...more updates will follow.


Thanks for your patience and understanding.


--T

still down here... wow.

we're still down, and what you have to understand is that once our server a online we wont be back up.

Our stuff cannot just be up and moved to different IPs and all.

It MIGHT have been possible with WEEKS notice.


But I repeat, this is BEYOND BULLSHIT.

And the fucking icing on the cake, is you guys thought it was a good idea to do this the day before new year.

I mean, wow, how to impress new customers....

dumbass...

Double ouch.
Having someone switch your IPs when you run your own nameservers is *not* fun. After you find out what the new IPs are there's a minimum of 24hrs downtime as the faster ISPs pick up the DNS change, but that can go 72hrs or more depending on how long it takes to propogate through the different ISPs all over the world.
And if you hard link using IPs rather than FQDNs - triple ouch. All that shit has to be changed too. Especially bad for mailers directing to IP addies.

Dr. Guille your icon and banners are not showing up. Just getting the red x.

Dr. Guille your icon and banners are not showing up. Just getting the red x.[/b][/quote]
You might be funnier if I wasnt in a murderous rage right now.

I'm up....of course no one is ever happy to be down....but I am glad to have this box back at Nat Net :rokk:

:okthumb:

I think we're back up and all seems ok so far.

I agree that the way it was handled sucked. Especially the day before a holiday. This is the last thing we should worry about.

Oh but then again a free month would be cool.

Just got this in my mailbox:

Attention Adult Paymaster Affiliates!

In the morning hours somewhere around 2 a.m. EST, our servers were moved offline. Our former host, Mach10 Hosting was sold to National Net Hosting a few days ago.

A move that should have been smooth and without major downtime failed miserably. Mach10 claimed that they had delivered e-mail notifications only 24 hours prior to this taking place. The staff at APM received NOTHING! Other Mach10 customers have claimed the same. Regardless, we should have received proper notification. 24 hours is simply unacceptable.

As you are reading this, our servers are back online and fully functional.

We apologize for any inconvenience to our webmasters and have decided to compensate each account by taking an average of each accounts daily sign ups and adding those sign ups to the payperiod Dec. 16 - 31.

Again we are truly sorry about this unfortunate event. DO NOT hesitate to contact us with any questions you may have.

I would expect nothing less from Timbo and Adultpaymaster.com

You might be funnier if I wasnt in a murderous rage right now.[/b][/quote]
Yeah Sorry.

I love T like a brother, but it would have been wiser for him to contact people before a move like this.

Probably gonna be easier than you think to get back up, Mach 10's namespace/IP block was portable, as I was told there'd be no need to re-ip everything because of this and the move would be quick.

Hmmm...

for future ref and for any other hosting companies that might have to make moves etc....

It would have been prudent for both Mach10 and Natnet to ensure that their clients were contacted prior to the move both in order to ensure that the clients were aware of the move and to get client input for "special" situations such as folks doing their own dns etc... The clients are probably the most important part of the equation when attempting to make a move of this magnitude.

If clients had been contacted, if clients had been aware, if clients had felt as if they were being treated as "part of the process", it would have ensured client "buy in" on the move and would have protected customer relations.

Since this one is done, there is nothing to do except look at what was done, what could have been done differently, etc and try to learn from it, but other companies out there that might be contemplating this kind of move can certainly learn a thing or two....


:unsure:


MY daddy told me to learn from mistakes, he didn't say they had to be mine......

they got our primary problem fixed. working on the rest.

...............serge is here.......................

Brad, you don't advertise on Oprano and you be next whom SweetT buys
;-))))))

Adult Paymaster contacted me and told me they were going to pay me for the downtime. I polityely declined their offer and responded with "It's not your fault, so why should you pay for it."

Timbo then proceeded to strong arm me into taking their money!!! The adult paymaster crew is one of the most stand up companies around and I hope SweetT takes the same approach as they did.

j

Smells like a contract or lease somewhere was expiring on 12/31, and this deal didn't get done til last minute and created a scramble.

But I'm just guessing.... I've been there, so I feel for all involved and given the players involved am sure everyone will work it out.

...............serge is here.......................

Brad, you don't advertise on Oprano and you be next whom SweetT buys
;-))))))[/b][/quote]
SweetT gets nothing but props from me... :wnw:

I did mention to them in the past that I had a price because heck, everything has a price... and if I would ever sell my hosting operation it would have to be to a leader in the business because I love my customers. However, since my sale of SinTalk during the 4th quarter this year I am decidedly committed to multiplying the size of SinHost. I've been looking around for acquisitions myself... I guess I need to look harder if I want to keep up with the Jones'! I've been wanting to make an acquisition all year but I just haven't found the right opportunity yet. It would be easier if people were knocking on my door...

One thing is for sure, it might be hard to outbid NatNet! LOL

:purpdance:

Happy New Years Everyone! Sorry to hear about the moving problems. Alas, I believe NatNet is superior to most hosts and it's our hope that everything works out for all involved.

Cheers,

Brad

From various missing sigs it looks like everything is not up yet......

hmmmmmmm........


:unsure:

I guess this is a great lesson.. for anyone who hosts with a smaller indepentdent hosting company.. go ahead and switch to Nat Net now... to avoid this happening to you in the future.. and tell Tony that Greg sent you... thats G.R.E.G.. only one G.. at the end..

:awinky: